UX: Uber brings product discipline to Employee Center

SES1684-K23

<p>Like many companies, Uber's service portal was initially driven by the necessity to consolidate service and knowledge delivery. At launch, the team quickly recognized that some of the problems remained and they needed to pivot from being project lead (let's just get it done!) to customer-obsessed and outcome focused (let's get it done right!). Hear how Uber's product management team performs user research, scientific experimentation, data driven decision making, along with iterative design and delivery to meet their customer experience needs.</p>

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