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Conference Sessions
K23
Lab: UX: Transforming a business process
LAB1689-K23
To successfully move a business process to ServiceNow®, teams need to do more than "lift and shift." They should seize the opportunity to redesign the process, allowing improved technology and user insights to drive true transformation
K23
UX Methods Lab: Journey mapping
ACT2501-K23
Teams need a shared understanding on users' journeys through a business process to effectively innovate and improve the experience. Learn how to work with stakeholders to map the current state and ideate on an improved future state.