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Hogwarts AI 101: The difference between Traditional and Generative AI
Enable fast data-driven improvements with in-platform Process Mining
How to use Process Mining to identify process improvement opportunities
Better Together: Platform Analytics and Process Mining
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Enable fast, data-driven improvements with in-platform process mining
Conference Sessions
Process Mining: The Data Source Your AI Agents and Workflows Have Been Missing
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Process Mining is critical to the success of every workflow - agentic, deterministic, and hybrid (people and AI agents). It delivers a data feedback loop to AI Agents and people so they have complete visibility and contextual understanding of how processes and tasks are executed in the real world, and can make informed decisions to automate the right things and continually improve workflow speed, efficiency, and compliance. Learn how to turn process and task intelligence into action on a single AI Platform and move the needle on the KPIs that matter most.
How to use Process Mining to identify process improvement opportunities
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<p>In this demonstration, we'll highlight how you can use ServiceNow's in-platform Process Mining to analyze some common process inefficiencies and identify process improvement opportunities. We'll look at 3 scenarios: Approval bottlenecks, multi-hop situations where work is ping-ponging between teams and work that is taking longer to route than to resolve (often a good source of automation opportunities). All 3 are typically drains on an organization's overall productivity and you will leave this session with the knowledge of how Process Mining can help you start to reclaim some of this valuable time.</p>
How GenAI can impact the Process Mining experience
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Now Assist and Process Mining are very complementary solutions. Now Assist can be turned on to improve experiences for different stakeholders at different steps of a process. Process Mining helps give us visibility into where we have process bottlenecks and inefficiencies so we can make the necessary improvements to the overall process. Together they inform and accelerate the decisions we make, elevate our experiences and increase the speed in which things get done. But what if we could use GenAI to improve the Process Mining experience itself? This session will focus on how ServiceNow will be applying GenAI to Process Mining to accelerate the path to process improvement.
Enable fast data-driven improvements with in-platform Process Mining
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<p>Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's in-platform Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this session, you will learn how to visualize the reality behind your processes in a couple of clicks, as well as how Process Mining is connected to platform solutions like Performance Analytics, AI, Continual Improvement Management, and Automation Center to close the loop on process optimization. You will leave this session with a better understanding of Process Mining and the knowledge to get started as soon as you get back to your ServiceNow instance.</p>
Better Together: Platform Analytics and Process Mining
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Platform Analytics helps process stakeholders understand how their processes are performing through trend based analysis of key performance indicators (KPIs) to answer questions about "what" has happened and "where" we are heading. Process Mining helps us answer all of the follow up "why" questions about those trends and gives us visibility into process inefficiencies and improvement opportunities. Join this session to learn how Platform Analytics and Process Mining complement each other to drive continual process improvement on the Now Platform®.
Lab: Streamline your App Engine workflows with Process Optimization
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Uncover inefficiencies in your App Engine workflows with Process Optimization. Learn how to map a process, uncover hidden inefficiencies and frame the problem with root cause analysis. In this lab, you will learn how to: Set up Process Optimization, understand the core concepts and techniques to analyze your process, and create a plan of action to address the findings.
Enable fast, data-driven improvements with in-platform process mining
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Process mining is revolutionizing the way understand how efficiently our organization is operating. Process Optimization is the ServiceNow® in-platform process mining solution that automates the process of x-raying your workflows to show you where and how you can make improvements that drive lasting business value. Join this session to learn how to visualize the truth behind your processes in a couple of clicks, as well as how you can easily integrate with platform solutions like Performance Analytics, AI, and Continual Improvement Management to close the loop on process optimization.
Lab: Kickstart automation with Now Intelligence
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Today’s organizations require an automation and integration platform which provides process transparency, allows intelligent automation, eliminates process efficiencies and generates great end-user experiences. Learn how you can use ServiceNow®'s AI/ML and analytics capabilities to uncover the most promising and interesting automation opportunities. Get yourself familiar with Automation Discovery, Predictive Intelligence Clustering and Process Optimization, and start uncovering opportunities by this data-driven approach to allow for continuous improvement and optimization in the future.
How Cigna is using Process Mining to unlock process efficiency
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Join Cigna as they share how they’re leveraging ServiceNow Process Mining to uncover inefficiencies, optimize workflows, and scale improvements. Learn how they got started, key insights from their findings, and their strategy for expanding Process Mining across the organization. Gain real-world lessons and discover their roadmap for the future. Don’t miss this chance to see Process Mining in action and take away strategies to apply in your own organization!
Process and Task Mining strategy and roadmap
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Process and Task Mining are transforming how organizations uncover inefficiencies and optimize workflows. In this session, we’ll explore the latest advancements in ServiceNow’s Process and Task Mining capabilities, outlining the strategic vision and roadmap that will drive the next wave of intelligent process optimization. You’ll gain insights into how these solutions provide deep visibility into end-to-end workflows, highlight automation opportunities, and measure the impact of process improvements.
How to use Process Mining to identify process improvement opportunities
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Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this lab you will learn everything you need to know to get started with Process Mining when you get back to work. We'll cover how to use the Analyst Workbench to interact with process data and identify improvement opportunities as well as create your first two Process Mining projects.