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Enable fast data-driven improvements with in-platform Process Mining
How to use Process Mining to identify process improvement opportunities
Conference Sessions
Process Mining: The Data Source Your AI Agents and Workflows Have Been Missing
SES7325
Process Mining is critical to the success of every workflow - agentic, deterministic, and hybrid (people and AI agents). It delivers a data feedback loop to AI Agents and people so they have complete visibility and contextual understanding of how processes and tasks are executed in the real world, and can make informed decisions to automate the right things and continually improve workflow speed, efficiency, and compliance. Learn how to turn process and task intelligence into action on a single AI Platform and move the needle on the KPIs that matter most.
How to use Process Mining to identify process improvement opportunities
SES2270
<p>In this demonstration, we'll highlight how you can use ServiceNow's in-platform Process Mining to analyze some common process inefficiencies and identify process improvement opportunities. We'll look at 3 scenarios: Approval bottlenecks, multi-hop situations where work is ping-ponging between teams and work that is taking longer to route than to resolve (often a good source of automation opportunities). All 3 are typically drains on an organization's overall productivity and you will leave this session with the knowledge of how Process Mining can help you start to reclaim some of this valuable time.</p>
How GenAI can impact the Process Mining experience
SES5103
Now Assist and Process Mining are very complementary solutions. Now Assist can be turned on to improve experiences for different stakeholders at different steps of a process. Process Mining helps give us visibility into where we have process bottlenecks and inefficiencies so we can make the necessary improvements to the overall process. Together they inform and accelerate the decisions we make, elevate our experiences and increase the speed in which things get done. But what if we could use GenAI to improve the Process Mining experience itself? This session will focus on how ServiceNow will be applying GenAI to Process Mining to accelerate the path to process improvement.
Enable fast data-driven improvements with in-platform Process Mining
SES2267
<p>Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's in-platform Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this session, you will learn how to visualize the reality behind your processes in a couple of clicks, as well as how Process Mining is connected to platform solutions like Performance Analytics, AI, Continual Improvement Management, and Automation Center to close the loop on process optimization. You will leave this session with a better understanding of Process Mining and the knowledge to get started as soon as you get back to your ServiceNow instance.</p>
Process and Task Mining strategy and roadmap
SES3152
Process and Task Mining are transforming how organizations uncover inefficiencies and optimize workflows. In this session, we’ll explore the latest advancements in ServiceNow’s Process and Task Mining capabilities, outlining the strategic vision and roadmap that will drive the next wave of intelligent process optimization. You’ll gain insights into how these solutions provide deep visibility into end-to-end workflows, highlight automation opportunities, and measure the impact of process improvements.