Brian Macallister
Director, Banking Strategy
Brian has spent the last 28 years in the Financial Services software industry, with primary focuses in: Banking, Investment Management, and Insurance and Wealth Management. He has dedicated the last seven years at ServiceNow, where he has been working with FS organizations to modernize operations and improve customer service. Prior to joining ServiceNow, he worked at Pega Systems, Ledgex Systems, Fidelity, Thomson Financial (Reuters) and Charles River Development.
Recent News
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Financial Services Keynote: Game-changers for frictionless CX in the AI age
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Unlock new standards with Customer Case Management and BPM
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Conference Sessions
Unlock new standards with Customer Case Management and BPM
SES1549
<p>Join this session to learn the power of case management and business process management working together to deliver great experiences.</p>
Financial Services Keynote: Game-changers for frictionless CX in the AI age
KEY2953
<p>Are complex processes costing your financial institution — and your customers? As customer demands evolve, financial institutions often add more tech solutions to contact centers and back offices. What if you could break the cycle and future-proof your CX strategy once and for all? Join Vidya Balakrishnan, VP/GM Financial Services Product at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, alongside M&T Bank's leaders and Visa's card dispute experts for the latest on our game-changing innovations and business use cases. Explore how AI-powered customer workflows can help your financial institution continuously reduce costs and gain a competitive edge.</p>
Innovate to elevate: Tech-savvy dispute solutions for post-purchase excellence
SPN2406
Post-purchase experience and dispute management are critical components of customer satisfaction and retention. The discussion, featuring experts from Visa and ServiceNow, will delve into innovative technology solutions that are transforming these areas for financial institutions streamlining post-purchase processes, enhancing dispute resolution efficiency, and optimizing customer experiences. Insights on the latest trends, challenges, and best practices in the industry will be delivered, providing valuable takeaways for financial institutions looking to stay ahead in a competitive market.
Industry Keynote: Financial Services
KEY2549
Are complex processes costing your financial institution and customers? As demands evolve, financial institutions often add more tech solutions, complicating contact centers and back offices. What if you could break the cycle and future-proof customer service, while strengthening operational resilience, all with one AI platform? Join ServiceNow's Financial Services leaders, Fifth Third Bank, and Visa to explore how to boost customer loyalty and growth. With centralized AI agents, data, and workflows, your financial institution can reduce costs and capture a competitive edge in the market.