Financial Services Keynote: Game-changers for frictionless CX in the AI age

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<p>Are complex processes costing your financial institution — and your customers? As customer demands evolve, financial institutions often add more tech solutions to contact centers and back offices. What if you could break the cycle and future-proof your CX strategy once and for all? Join Vidya Balakrishnan, VP/GM Financial Services Product at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, alongside M&T Bank's leaders and Visa's card dispute experts for the latest on our game-changing innovations and business use cases. Explore how AI-powered customer workflows can help your financial institution continuously reduce costs and gain a competitive edge.</p>

How M&T Bank is rapidly expanding the Now Platform with ServiceNow Impact

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<p>Learn how M&T Bank, with more than 1,000 branches across the eastern U.S., is using ServiceNow® Impact to accelerate the value of the Now Platform<span style="font-family: Calibri , sans-serif;">®</span>. With ServiceNow Impact, they are improving the way they create roadmaps and oversee governance of the platform as they rapidly expand its use.</p>