Liz Chaffin
VP Product Management
Liz Chaffin has over 30 years of experience in dispute resolution and has been responsible for the global product development and management of Visa’s post-purchase products. With a goal of continuing to evolve and drive improvements in dispute processing for Visa, she has led initiatives that streamlined the process, reduced resolution time, and resulted in operational savings for the ecosystem.
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Financial Services Keynote: Game-changers for frictionless CX in the AI age
KC
EC
Navigating the future of banking: Best practices in card dispute resolution
Conference Sessions
Navigating the future of banking: Best practices in card dispute resolution
SPN1691
<p>Join this session exploring the latest trends in banking, focusing on payment card fraud prevention and dispute resolution. Learn about early detection techniques, friendly fraud, and effective dispute management. This session will also cover how Visa and ServiceNow® solutions optimize workflows, enhance analytics, facilitate real-time resolution, and improve customer centricity. Don't miss this opportunity to learn how to protect your organization, ensure you are always in compliance, and enhance your customer service in the digital banking era.</p>
Financial Services Keynote: Game-changers for frictionless CX in the AI age
KEY2953
<p>Are complex processes costing your financial institution — and your customers? As customer demands evolve, financial institutions often add more tech solutions to contact centers and back offices. What if you could break the cycle and future-proof your CX strategy once and for all? Join Vidya Balakrishnan, VP/GM Financial Services Product at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, alongside M&T Bank's leaders and Visa's card dispute experts for the latest on our game-changing innovations and business use cases. Explore how AI-powered customer workflows can help your financial institution continuously reduce costs and gain a competitive edge.</p>
Are you ready to revolutionize your dispute resolution process?
SPN2438
Join us for a discussion and consultation on the transformative potential of AI in dispute resolution. Financial institution leaders will discover how AI solutions can address key challenges and unlock new opportunities and address questions to Visa experts. Learn about Visa Dispute Intelligence (VDI) for validating dispute rights and prioritizing high-success cases, and Visa Document Analyzer (VDA) for streamlining document review. Enhance your organization's efficiency, productivity, and customer satisfaction, positioning it at the forefront of the financial sector.