Madhuri Nandella
Sr Principal Product Manager
Madhuri is an accomplished product manager in the enterprise software industry, who currently leads product strategy for case management at ServiceNow. Over the past two decades, she has played pivotal roles in building cloud-based enterprise solutions. At Guidewire Software, she led the transformation of the on-premises solutions to the Guidewire cloud platform. She previously led numerous CRM and ERP product lines at Oracle, including launching the first releases of Oracle's Sales Cloud and Partner Management Cloud.
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Unlock new standards with Customer Case Management and BPM
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Conference Sessions
Unlock new standards with Customer Case Management and BPM
SES1549
<p>Join this session to learn the power of case management and business process management working together to deliver great experiences.</p>
Process Automation Acceleration with Playbook Variants and SMART Task Plans
SES3215
Who doesn't love a success story? Join us for a conversation with Goldman Sachs, where we will learn how the team has transformed client onboarding through the use of dynamic case task templates for Playbooks. In addition, we'll take a look at how ServiceNow is innovating with Customer Service SMART Task Plans and Playbook Variants to power dynamic work and process outcomes.