Anand Tharanathan
GVP, Product Research & Insights
Anand Tharanathan is the Vice President of UX Research at ServiceNow. He has two decades of experience leading research and product management teams at companies such as Meta, Fjord, Honeywell, and Angi. Anand has worked at large corporations, startups, spanned consumer to enterprise, worked as an educator, and strategic consultant across a diverse range of customers. Anand has deep qualitative and quantitative research expertise that he combines with his background in business management and product strategy to drive impact. Anand has an inspirational focus on people, culture and leadership.
Recent News
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UX: Putting people first to design innovative solutions for the enterprise
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UX: Transforming the IT customer service experience for the NHS in England
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Conference Sessions
UX: Transforming the IT customer service experience for the NHS in England
SES1685-K23
<p>Great experiences drive great outcomes in patient care – particularly in the NHS in England. Hear about the digital transformation of their customer service solutions for extremely important NHS facing IT services including the UK's biggest health website, NHS App, cancer screening, electronic prescriptions, and other services which help the NHS deliver and improve care services. Also, learn how NHS England invests in ongoing user research with their partners and colleagues to understand user needs and continually improve their services.</p>
UX: Putting people first to design innovative solutions for the enterprise
SES1686-K23
Some processes are so painful that employees deviate from them rather than embrace them, which ultimately creates points of friction that can put an organization at risk. It’s not because employees don’t use the technology made available to them; it's because the technology is made hard to use in the first place. This is why providing the right experience is critical. Join Amgen, in conversation with ServiceNow®'s Workflow Design Studio, about the power of putting people first when designing for the enterprise.
McKesson’s Journey: From IT Tickets to User-Centric Productivity Platform
SES3526
Explore McKesson's ongoing transformation journey with ServiceNow and hear firsthand about the lessons learned and experiences that propelled our evolution from a mere IT ticketing system toward cross-functional workflow orchestration with foundational emphasis on user-centric design.
Beyond the Algorithm: The Human Factor in the Future of AI
SES3556
Join visionary AI pioneers and industry leaders for a high-impact conversation on navigating today’s most critical business decisions—through the lens of the _human element_ in the AI revolution. Facilitated by our GVP of Product Research & Insights, this interactive session will dive into the role of humans in the AI era, and where ServiceNow can accelerate value. Together, we’ll explore real-world successes, common challenges, and uncover new opportunities—revealing how a human-centered AI strategy fuels breakthrough innovation, accelerates adoption, and builds lasting trust. Come to share, to learn, and to shape the next chapter of AI-powered enterprise experiences.