UX: Transforming the IT customer service experience for the NHS in England

SES1685-K23

<p>Great experiences drive great outcomes in patient care – particularly in the NHS in England. Hear about the digital transformation of their customer service solutions for extremely important NHS facing IT services including the UK's biggest health website, NHS App, cancer screening, electronic prescriptions, and other services which help the NHS deliver and improve care services. Also, learn how NHS England invests in ongoing user research with their partners and colleagues to understand user needs and continually improve their services.</p>