UX: Putting people first to design innovative solutions for the enterprise

SES1686-K23

Some processes are so painful that employees deviate from them rather than embrace them, which ultimately creates points of friction that can put an organization at risk. It’s not because employees don’t use the technology made available to them; it's because the technology is made hard to use in the first place.  This is why providing the right experience is critical. Join Amgen, in conversation with ServiceNow®'s Workflow Design Studio, about the power of putting people first when designing for the enterprise.

Amgen’s digital transformation journey and how it sets them up for success

SES1871-K23

<p>Amgen, a global pharmaceutical company, was challenged with customizations and a fragmented, ineffective data model. Their challenges grew larger with scalability, cost and value. In this session, Amgen will discuss how it leveraged the power of the Common Services Data Model (CSDM) along with ITSM, ITAM, APM and HRSD, to deliver enhanced automation with actionable insights, and provide improved decision making and planning. Amgen will share progress in their multi-year plan on adopting new capabilities that will lead them into the next phase of digital modernization.</p>