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go to sys\_properties.list, find the property _glide.sc.item.order\_guide\_exclusion_ and remove _sc\_cat\_item\_produce_ from the Value list. Then, record producers will appear in the slushbucket...
ServiceNow enable record producers for order guides
Import
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about 3 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow: backup a PDI (personal developer instance)
Import
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about 3 years
www.cloudminus89.com
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thanks to [this article](https://servicenowguru.com/scripting/script-includes-scripting/walking-servicenowcom-cmdb-relationship-tree/)
(also check this relationship for event management
/nav\_to...
ServiceNow get parent CI in the service mapping hierarchy (impacted Services) (Event Management)
Import
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about 3 years
www.cloudminus89.com
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see [this link ](https://www.servicenow.com/community/csm-articles/importing-articles-into-knowledge-base/ta-p/2299064)
(ServiceNow )
Haven't tested these all recently within global/local sc...
ServiceNow Importing Knowledge Articles into ServiceNow
Import
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about 3 years
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script include code:
startS \= grcOutage.begin; startS \= this.utcUpdateTime(startS); endS \= grcOutage.end; endS \= this.utcUpdateTime(endS); utcUpdateTime: function(dTime) { this.\_dLog(" utcUp...
ServiceNow Dynatrace Maintenance Window integration: ensuring the start/end times are clock change resistant
Import
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about 3 years
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Business rule:
script:
(function executeRule(current, previous /\null when async\/ ) { do\_sleep(5000); function do\_sleep(milliseconds) { var start \= new Date().getTime(); for (var i \= 0; i...
ServiceNow picking up the SMS from major incident workbench and adding it to the incident activity trail
Import
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about 3 years
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it appears not at present, unfortunately
Unfortunately customising the major incident workbench by adding widgets into it is not doable as the script responsible for the page contents is mainly i...
ServiceNow can the Major Incident Workbench be customised?
Import
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about 3 years
www.cloudminus89.com
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courtesy of Jithender Nayini
example table contained in inbound email:
inbound action code:
// Note: current.opened\_by is already set to the first UserID that matches the From: email a...
ServiceNow inbound email action to read values from a table
Import
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about 3 years
www.cloudminus89.com
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| \- I located the error by viewing the flows from the 'Link to execution' list under 'Alert Execeutions' here: [/em\_alert\_management\_rule.do?sys\_id=7f5e284e07032010b1306a77c4a93523](https://%...
ServiceNow dynatraceapi user getting logged out due to ACL permissions - steps to diagnose
Import
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about 3 years
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Investigation Summary:
\- login fails for today 221when I reviewed:
\-DynatraceAPI user
[KB1008050 - Specify lockout for failed login attempts](https://eur01.safelinks.protection.outlo...
ServiceNow dynatraceapi user getting locked out...what happened behind the scenes
Import
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about 3 years
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step by step guide:
[https://exalate.com/blog/servicenow-ebonding/ ](https://exalate.com/blog/servicenow-ebonding/)
sending attachment OOTB methods:
[lookup attachment ](https://docs.service...
Video
ServiceNow to ServiceNow Integration: eBonding Integration Hub Spoke
Import
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over 3 years
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where a service offering is selected, filter the configuration items linked to it via cmdb\_rel\_ci
1) modify the dictionary override ref qual to call a custom script include
2) script inclu...
ServiceNow filter ticket configuration item by parent service offering
Import
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over 3 years
www.cloudminus89.com
cache
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow: Case management auto close from resolve
Import
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over 3 years
www.cloudminus89.com
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bit more info from ServiceNow Support
issue:
_The limitation with SN-Teams integration is when trying to create a incident / request /.. through teams if Related fields inputs from the Users ( li...
ServiceNow MS Teams Integration - Reference fields limitations
Import
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over 3 years
www.cloudminus89.com
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Do not schedule multiple imports at the same time. Running multiple imports at the same time may negatively impact performance or cause an instance outage.
table:
Scheduled Data Import \[sched...
ServiceNow Health Scan: Check for scheduled imports running at the same time
Import
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over 3 years
www.cloudminus89.com
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<https://docs.servicenow.com/csh?topicname=t%5FTableExtensionExample.html>
Reevaluate the requirements behind this and remove the extended tables:
Different process-related requirements should ...
ServiceNow Health Scan: do not extend the incident table
Import
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over 3 years
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Synchronous outbound calls should be carefully used in Business Rules and UI Actions
When using RESTMessageV2 or SOAPMessageV2 in a business rule or UI action, use executeAsync() instead of execu...
ServiceNow Health Scan: use asynch business rule for REST calls
Import
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over 3 years
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[ https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-forms/task/t\_ConfigureWhenARelatedListLoads.html](https://docs.servicenow.com/bundle/tokyo-platform-user-interface...
ServiceNow Health Scan: configure when a related list loads
Import
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over 3 years
www.cloudminus89.com
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