ServiceNow inbound email action to read values from a table

courtesy of Jithender Nayini

example table contained in inbound email:

inbound action code:

// Note: current.opened_by is already set to the first UserID that matches the From: email address current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail + "\n\n" + email.body_text; current.short_description = email.subject; //current.category = "request";current.incident_state = IncidentState.NEW; current.notify = 2; current.contact_type = "email"; var htmlcode=email.body_html; htmlcode = htmlcode.replace(//gi, ''); htmlcode = htmlcode.replace(//gi, ''); htmlcode = htmlcode.replace(/<\/div>/ig, '\n'); htmlcode = htmlcode.replace(/<\/li>/ig, '\n'); htmlcode = htmlcode.replace(/

/ig, ' * '); htmlcode = htmlcode.replace(/<\/ul>/ig, '\n'); htmlcode = htmlcode.replace(/<\/p>/ig, '\n'); htmlcode = htmlcode.replace(//gi, "\n"); htmlcode = htmlcode.replace(/<[>]+>/ig, ''); htmlcode=htmlcode.replace(' ',''); htmlcode=htmlcode.replace(/\r?\n|\r/g,''); gs.log("final email String "+htmlcode); var indesREG = new SNC.Regex('/Category.*Short_Description/si'); // this line will get the value of string between Category: and Short Descriptiongs.log('indesREG'+indesREG); var finalvalue = indesREG.match(htmlcode).toString(); var regex = /(?:Category)(.*)(?:Short_Description)/g; finalvalue = regex.exec(finalvalue); gs.log('JN FinalValue '+finalvalue[1]); current.category = finalvalue[1]; gs.log('finalvalue'+finalvalue); if (email.body.assign != undefined) current.assigned_to = email.body.assign; if (email.importance != undefined) { if (email.importance.toLowerCase() == "high") { current.impact = 1; current.urgency = 1; } } if (current.canCreate()) current.insert();

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },