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Enterprise Service Management Through An HR Custom App Lens

Import · almost 12 years
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The idea was to make the due date fields more visually representative of the urgency. The due date is auto-populate on requests based on the service selected and we needed a simple and effective w...

Give your due dates some style!

Import · almost 12 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/157665iBDEDE6084FE12FEB/image-size/large?v=v2&px=999)Since we launched our [Points, Levels, and Badges ](https://commun...

Celebrating our first Support Expert badge holders!

Import · almost 12 years
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When it comes to creating content, we go through a process that many of you likely go through as well: Support identifies a gap in knowledge and creates content to fill the gap Known errors are ...

How do we come up with our best KB content?

Import · almost 12 years
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When configuring email or troubleshooting email notifications, the Mail Properties page is the place to start. This special page lists all email properties and offers diagnostics and troubleshootin...

Introduction to the Mail Properties Page

Import · almost 12 years
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Implementation Critical Success Factors — Technology I have my past blog I have written about the various resources that are critical to an implementation (customer and vendor) and detailed out th...

Implementation Critical Success Factors - Technology

Import · almost 12 years
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If you were at Knowledge14 and want to revisit the content or catch content you missed, or if you weren't lucky enough to get to Knowledge this year and want to know more, then the following collec...

Knowledge14 Content Is Now Available

Import · almost 12 years
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Hi everyone! My name is Jonas í…kerman and I have the honor to be the new leader of the Swedish SNUG. I work at the partner Advania and we are at the moment also implementing ServiceNow, so soon w...

New leader of Swedish SNUG; an introduction of myself

Import · almost 12 years
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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 13, 2014

Import · almost 12 years
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Import Sets is a powerful tool that allows you to import data from various sources and then map that data into ServiceNow tables. To make sure your import process is as smooth and trouble free as p...

Import Sets: Troubleshooting Truncated Data

Import · almost 12 years
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Cloning your instance comes in handy for a variety of reasons, whether it's for testing, development, or backing up information. Did you know you have the power to clone your own instance? Well, yo...

Need a clone? You have the power to clone your Servicenow instance!

Import · almost 12 years
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Greetings, I had a requirement to generate a parameter report and couldn't come up with a way to perform it using the OOB reporting functions in Calgary. Here is a nice workaround I found using wi...

Using Wizards to create a parameter report

Import · almost 12 years
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ServiceNow is offering a 2-day, instructor-led Domain Separation class in Chicago, IL on May 20 and 21, 2014\. There are still seats available, so if you missed Domain Separation training at K14,...

Domain Separation Training Class - May 20, 21 (Chicago, IL)

Import · almost 12 years
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Contract management and asset management are closely related to one another. For example, if you track a lease contract, you want to associate all the assets covered by that lease to the contract. ...

Cover Multiple Assets by a Contract

Import · almost 12 years
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This video provides a detailed overview of the Incident application. It is a great resource If you are new to ServiceNow or to incident management, need something to share with new team members, or...

ServiceNow Basics: Incident Management

Import · almost 12 years
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I thought this might be useful for someone developing their mobile interface. Rather than testing everything on a mobile device you can add a /$m at the end of your instance URL in your desktop br...

Mobile View in Desktop Browser

Import · almost 12 years
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I attended the Growing and Maintaining your Knowledge Base session led by [Julia Lloyd](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=9b221e65dbd81fc09c9ffb651f96190...

Are you using templates?

Import · almost 12 years
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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 6, 2014

Import · almost 12 years
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ServiceNow HR Service Automation helps streamline human resource (HR) operations by providing HR request and fulfillment automation in the base system. Thanks to [Keyvan Berenjian](https://communi...

HR Service Automation Demo

Import · almost 12 years
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A "David and Goliath" Win! - Plat4mation wins the Innovation of the Year Award! Video

A "David and Goliath" Win! - Plat4mation wins the Innovation of the Year Award!

Import · almost 12 years
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During Knowledge14 (which was an extremely well run and thought provoking event) I had many conversations with existing or potential ServiceNow customers on the changes that ServiceNow have made to...

Working with customers on commercial innovation, as well as product!

Import · almost 12 years
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Supplier Speed Dating

Supplier Speed Dating

Import · almost 12 years
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Today we announced [ServiceNow Share](http://www.servicenow.com/company/media/press-room/servicenow-share-debuts-at-knowledge14-conference.html), an online exchange that facilitates sharing of deve...

Need to Know, Final Day at Knowledge14

Import · almost 12 years
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This may be one of my shortest blog posts ever. Why should prove obvious pretty quickly. As Michael Porter taught us, the purpose of any business is to achieve sustainable competitive advantage. H...

IT and Enterprise Transformation 101: Why Enterprise Service Management Matters

Import · almost 12 years
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How to Choose Friends

How to Choose Friends

Import · almost 12 years
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