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This week's best practices article features guidelines and a video tutorial for creating [system properties.](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0538866&ni.dependent.topic=...

Practice Makes Perfect: System Properties Best Practices

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Today's post is a short one. I recently ran into an issue where I was creating a custom workflow activity and wanting to use the dynamic variable syntax to submit data on the fly - when the workflo...

ServiceNow custom workflow activity and using dynamic variables at runtime

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ServiceNow contains many terms and acronyms. Just think about _ITIL_, _CIs_, _rate cards_, _lanes_, _edge_, _iFrame blocks_, and _glide lists_. There are even funny terms. My personal favorites are...

Name your terms!

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This video demonstrates how you can use the Service Creator to build custom request and fulfillment applications to serve your department. This feature is available starting with the Eureka releas...

ServiceNow Basics: Service Creator

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This is the second video in our inbound email series. It explains how to troubleshoot when your instance does not receive email. Before watching this video, it may help to watch the first video in...

Troubleshooting Inbound Email Part 2 of 4: Instance Does Not Receive Email

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BLOG Intro - "NOW on NOW — Using Demand Management at ServiceNow"

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LDAP, SAML, SSO...an alphabet soup of acronyms you should know if you can't log in

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10 Things I love about PPM...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/180619iB15A80FF31505A32/image-size/large?v=v2&px=999)This month, application creators convened, conversed, and pushed t...

Application Creation Index jumps 4.7% in June

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![image](https://community.servicenow.com/community/image/serverpage/image-id/180605iA39577AB0A3F4B3C/image-size/large?v=v2&px=999)I finished presenting our roadmap and platform strategy in Milwauk...

App creation is a sport: why Taylor and Warren made me miss the first inning of the Brewers game

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Public access to Knowledge Base articles on HI

Public access to Knowledge Base articles on HI

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// If closure record end date is past today then add task record//--------------------------------------------------------------- if(new Date().getTime() > new Date(ct.u\_closure\_date.substring(...

Create Closure Task - Scheduled Job

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Eureka Bookmark Bar - Quick log access

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We use email to open incidents, update records, and to stay informed about various events in our instance. Because email processes are so important to these communications, it can be very frustrati...

Troubleshooting Inbound Email: Introduction

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Import Feature Missing from UI Context Menu

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Practice Makes Perfect: Choice Lists Best Practices

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This video provides an overview of the Service Catalog application and demonstrates how you can use it to request supplies and services from your IT organization and other departments through a sel...

ServiceNow Basics: Service Catalog

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: June 24, 2014

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Do you need information about a specific ServiceNow release, patch, or hotfix? Check out the [Release Notes](http://wiki.servicenow.com/index.php?title=Release%5FNotes) on the ServiceNow wiki. For ...

What's in a release?

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What to do when your ODBC driver won't accelerate

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Après un an chez ServiceNow, je viens de saisir une nouvelle opportunité en prenant en charge les ventes de formations sur une vaste région avec un focus sur le Benelux, la Suisse et l'Europe du Su...

Pourquoi se former sur ServiceNow ?

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Getting rid of No Sensors Defined error when sending SOAP messages in a workflow

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SN Blog post 2 We all survived meeting-palooza for our ServiceNow (SN) planning sessions. Last week I posted the meeting itinerary - 3 complete working days of sessions in one week. I was happy to...

Kelly's PPM Blog Post #2

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In 2009, global research firm Gartner spoke to [the rise of the Citizen Developer](http://www.gartner.com/newsroom/id/1212813) by 2014, based on: mass personalization, infrastructure industrializat...

The Rise Of The Citizen Developer, Or Is That Citizen Creator?

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ServiceNow Project Portfolio Management Training

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