ServiceNow News
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_This blogs complements a recent ServiceNow [webinar on IT Business Management](http://info.servicenow.com/LP=2480) (requires registration)._
Over the last couple of years, I've often used the fol...
IT Business Management: It’s More Relevant To CIOs Than Ever
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As a kid, my dad lost me at the [San Diego Sockers](http://en.wiki...
Listen up creators: why the Chuck and Lois Quality of Life Index hit an all-time high in May
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For most IT service desks, the acronym VIP means something very specific — it's that list of "important" people, in fact very important people, who they don't ever want to get the wrong side of. Th...
I Bet Your Service Desk Has A VIP List, But What About One For "Very Important Roles"?
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As I read more and more about 2014 being the era of "the personal cloud," I can't help think that it, like BYOD, is really nothing new. Employees have used personal cloud services in a work capacit...
Like BYOD and Shadow IT, “Personal Cloud” Is Driven By Your People Not The Technology
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A deluge of workflow content to keep your systems moving as they should
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Words are a funny thing. The words we use, and how we structure and say them, are the foundations of how we put forward our thoughts, opinions, and motivations for others. And of course how all of ...
How Valid Is “Infrastructure & Operations” In The New World Of IT?
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Problem Statement:
Service desk members usually spent lot of time in creating requests for various day-to-day activities like "Request for a blackberry" "Request for a hardware". Lot of efforts i...
How to create requests on-demand from catalog templates
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So what did YOU do after Knowledge14?
Many if not most of us on the ServiceNow Knowledge14 team took much-needed breaks. My wife and I went on our first "laptop-free" vacation in more than three y...
IT and Enterprise Transformation 101: The Knowledge Effect
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For the next New Jersey SNUG meeting on June 4th, we'd like your help deciding the topics for the Birds of a Feather roundtable discussions.
Below is a list of topics that were identified as areas...
We need your vote! Discussion topics for the June 4th New Jersey SNUG
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Last week, I posted a video explaining how to troubleshoot import sets where data is truncated in a string field.
When using import sets, admins may also encounter empty fields where dates should ...
Import Sets: Troubleshooting Missing Data in Date Fields
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When my Dutch friend Viktor recently visited California he did wha...
Viktor agrees: ServiceNow Share is better than sleeping on a stranger's couch
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