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I come from a Java and C background so, as much as I love the power of Javascript, there are some significant gaps that leave me longing for those other languages. One of the "biggies" is the lack ...

Javascript Data Structures, an argument for deprecating the ArrayUtil

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At the top bar of the form, the email icon will open a convenient tool that allows you to enjoy the flexibility of a quick email and the ability to use [templates](http://wiki.servicenow.com/index....

Identifying a problematic quick message in the Email client

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The [Content Management System (CMS)](http://wiki.servicenow.com/index.php?title=Content%5FManagement%5F-%5FVersions%5FPrior%5Fto%5FFujiThe%5FESS%5FPortal&gsc.tab=0) is an application that provides...

CMS101: Content Management System overview

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Six days. 10,000 attendees. One amazing conference. [Register today!](http://knowledge.servicenow.com/register-pricing.html) Registration is now open for Knowledge16—the only conference created by...

Knowledge16 - Registration is Now Open!

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A happy employee is a productive employee. So why continue on with internal processes as painful for you as they are for your workforce? Break the email and spreadsheet habit and feel the flow of s...

Video: HR Service Management Overview

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Mini-Lab: Adding CSS To an Email Notification - Part 2

Mini-Lab: Adding CSS To an Email Notification - Part 2

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The set data type does not store duplicate elements. It offers the ability to perform unions, differences and intersections with other sets. Iterating the structure using getIterator is a little sl...

u_GenericSet Data Structure

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If you create and name a [catalog item with an ampersand on your two-step shopping cart page](https://www.servicenow.com/community/now-platform-forum/how-can-we-redirect-the-back-to-catalog-button-...

How to modify two-step shopping cart item containing an ampersand (&)

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Mini-Lab: Adding CSS To an Email Notification - Part 1

Mini-Lab: Adding CSS To an Email Notification - Part 1

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Episode 8: ServiceNow Security Incident Response

Episode 8: ServiceNow Security Incident Response

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We have a team of developers building catalog items. As I review the code that they are writing, I'm finding that much of it is extremely repetitive. We've built out a library of Script includes to...

Possible productivity enhancements via GlideRecord extension methods/properties

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Webinar Gouvernance Risque et Contrôles IT le 04/12 : 10h30/11h15

Webinar Gouvernance Risque et Contrôles IT le 04/12 : 10h30/11h15

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Webinar Intégration de Bomgar í ServiceNow le 27/11 : 10h30/11h15

Webinar Intégration de Bomgar í ServiceNow le 27/11 : 10h30/11h15

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imaKumo et Flexera vous proposent de découvrir la suite FlexNet Manager de Flexera Software, solution de nouvelle génération qui vous permettra de garantir la conformité logicielle continue ainsi q...

Webinar Software Licence Optimization le 24/11 : 10h30/11h15

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Welcome to the ServiceNow User Group Poland!

Welcome to the ServiceNow User Group Poland!

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As an Administrator, from time to time you need to perform imports into a ServiceNow instance (most admins do it regularly). Data flows from an external datasource (Database, flat file, FTP) into a...

Tips to improve the run time of imports

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Video: Getting Started with the Service Management Application Designer Video

Video: Getting Started with the Service Management Application Designer

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In this episode of ServiceNow Techbytes, [l.henderson](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=f5cfcaeddb181fc09c9ffb651f961901) and [giora.tamir](https://comm...

Techbytes Episode 8: ServiceNow Security Incident Response

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156745iF02EFDAE0EE3D63E/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: November 10, 2015

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We did it!. We had over 60 people attend our Hack-athon yesterday in Brisbane. We also had teams on Video-Conf in both Sydney and Melbourne. In the end we had 13 applications launched, with the t...

What an amazing event!

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Gartner ITxpo Europe 2015: IT leads the way to business growth Video

Gartner ITxpo Europe 2015: IT leads the way to business growth

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Muchas organizaciones consideran que la gestión de servicios TI es una tarea difí­cil. De hecho, hay pocas cosas más complicadas que gestionar las peticiones de servicios TI manualmente. La falta d...

ITSM, la gestión de servicios TI no tiene por qué ser difí­cil

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Casi todas las organizaciones de hoy en dí­a, por no decir todas, tienen la presión de reducir costes, empezando por la TI y llegando al resto de las áreas para informar sobre el valor del negocio ...

Desde la demanda a cualquier proceso de la gestión del Servicio

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Mini-Lab: Email Notification Scripts

Mini-Lab: Email Notification Scripts

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Customers are continually driving the ServiceNow platform into new areas of the business, modernizing and transforming the way in which work is being requested, fulfilled and measured. I have seen ...

Time to get creative!

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