ServiceNow News
38 items
We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is takin...
Video
Important ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)
New article articles in ServiceNow Community
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10 months
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We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is takin...
Video
Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)
New article articles in ServiceNow Community
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10 months
www.servicenow.com
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With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...
Agentic AI (AI Agent) Development tips and Use Cases
New article articles in ServiceNow Community
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11 months
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With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...
Agentic AI ( AI Agent ) Development tips and Use Cases (hands on experience )
New article articles in ServiceNow Community
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11 months
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With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...
Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)
New article articles in ServiceNow Community
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11 months
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The Flow Debugger is a new feature introduced in the ServiceNow Yokohama Release to help developers troubleshoot and debug flows in Flow Designer more efficiently. This feature enhances developer p...
Yokohama Release New Feature - Flow debugger Walkthrough
New article articles in ServiceNow Community
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about 1 year
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ServiceNow Community invited me on CSDM Webinar - Ask the Experts -- The best approaches to create CSDM diagram as an speaker on 07/01/2025\. You can find my talk from Youtube ServiceNow Community ...
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CSDM Architecture and diagram partten for Real Use Case Examples
New article articles in ServiceNow Community
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about 1 year
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A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) i...
Guideline how to build CSDM Relationship
New article articles in ServiceNow Community
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over 1 year
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The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platfor...
Understand Xanadu CSDM new feature- enabling CSDM life-cycle sync among CI, asset and IBI
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over 1 year
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I have been leading CMDB remediation and CSDM Service migration project since last year. I would like to share what I have learned through ServiceNow Community and my project.
The Common Service D...
Video
Recently Linkedin ServiceNow Learning Community contacted the evaluation of ServiceNow related posts through Linkedin and selected the top most popular ServiceNow posts loved by Linkedin members. T...
Top Popular and high repost of Linkedin ServiceNow posts (Technical & features) since 1/01/ 2024
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over 1 year
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When you want to include the catalog item variables in your report, you must configure catalog variables in your reports because the variable values are stored in different tables rather than in th...
Two ways (Database View and Variable config) to create Catalog Item variable report
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over 1 year
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When we are retrieves the records from GlideRecord or GlideElement, in most cases, don’t use dot-walking to get values from a record because dot-walking retrieves the entire object instead of the f...
How to use getDisplayValue() and getValue() for GlideRecord or GlideElement
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almost 2 years
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Steps
Navigate to All > Process Automation > Flow Designer.
Select the Flow Designer tab.
From the Flow Designer home page, select Create new > Flow.
From the Build with Now Assist tab, enter ...
How to use 10 new Flow or Flow logic Features of Washington Release - demo (step by step)
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almost 2 years
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LinkedIn is a social networking platform primarily designed for professionals and businesses. It allows individuals to create profiles showcasing their professional experience, skills, and accompli...
How to use LinkedIn ServiceNow Learning Community to RiseUp with ServiceNow
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about 2 years
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I have posted [How to build ServiceNow user interface (Virtual Agent) on the portal to chat with Chat GPT](https://www.servicenow.com/community/in-other-news/how-to-build-servicenow-user-interface-...
How to Chat with GPT of OpenAI directly via Virtual Agent by integrating with OpenAI Assistants API
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about 2 years
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I have updated my PDI to the Washington, DC, version and played with some features, so I would like to share my hands-on experience here.
Washington DC Features:
1. Save a draft of a catalog item...
Hands-on experience to show how to use 12 new features of the Washington DC Release
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about 2 years
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This blog have collected 50 most popular ServiceNow technical posts from linkedin, which can help our Community members for their ServiceNow projects and works.
When dealing with read-only refere...
Good technical tips from the popular Linkdlin 2023 ServiceNow posts
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about 2 years
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The JSON API has been widely used for ServiceNow. The purpose of this blog is to explore all JSON data-related APIs to learn how their features can be used to manage JSON data through the flow acti...
How JSON APIs (JSON, JSONv2, JSONStreamingBuilder, JSONStreamingAPI) can be used in Flow Designer?
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over 2 years
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ServiceNow Popular Integration (REST/SaaS/HCM/CMDB/ITAM) resources (Articles, Blogs and Videos)
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over 2 years
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Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email
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over 2 years
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The purpose of this blog is to show how to build the ChatGPT interface on ServiceNow Employee Center portal so the end user can directly chat with the ChatGPT from ServiceNow portal without going t...
How to build ServiceNow user interface (Virtual Agent) on the portal to chat with Chat GPT
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over 2 years
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OAuth 2.0 lets users access instance resources through external clients by obtaining a token rather than by entering login credentials with each resource request.
The propose of this blog is to sh...
Two way to configure OAuth 2.0 -Outbound Rest integration in Action Designer
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over 2 years
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