We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is takin...

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is takin...

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to...

The Flow Debugger is a new feature introduced in the ServiceNow Yokohama Release to help developers troubleshoot and debug flows in Flow Designer more efficiently. This feature enhances developer p...

ServiceNow Community invited me on CSDM Webinar - Ask the Experts -- The best approaches to create CSDM diagram as an speaker on 07/01/2025\. You can find my talk from Youtube ServiceNow Community ...

A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) i...

The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platfor...

I have been leading CMDB remediation and CSDM Service migration project since last year. I would like to share what I have learned through ServiceNow Community and my project. The Common Service D...

Recently Linkedin ServiceNow Learning Community contacted the evaluation of ServiceNow related posts through Linkedin and selected the top most popular ServiceNow posts loved by Linkedin members. T...

When you want to include the catalog item variables in your report, you must configure catalog variables in your reports because the variable values are stored in different tables rather than in th...