Operational Technology Management Gain visibility and context into your OT environment. Safeguard your devices and minimize downtime with dependable service management. Watch Video (3:43)

Operational Technology Management Overview

One platform for enterprise automation Embrace industrial workflows. Automate essential OT management processes and run them from the Now Platform®, a single system of action for the enterprise. Explore Platform

Features for Operational Technology Management Operational Technology Management groups key features into packages that can scale with you as your needs change. OT Visibility Map OT devices to production processes for a contextual end-to-end view of your industrial network. OT Vulnerability Response Identify issues and automate alerts to address problems before they happen. OT Service Management Connect your IT, OT, and production processes for operational resilience. Load More

Do more with Operational Technology Management Combine Operational Technology Management with other products and apps to create a powerhouse technology platform. Deliver always-on digital services, amazing user experiences, and increase security while minimizing risk. Discover Solution

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Benefits

Benefits Map OT devices, assess risks, and optimize processes with Operational Technology Management.

Enhance visibility Gain complete visibility across your OT ecosystem and associate devices with production processes to assess risks accurately.

Minimize downtime Prioritize and respond strategically to vulnerabilities with comprehensive service management. Ensure all your OT devices are patched and functioning optimally.

Strengthen security Systematically harden the expanding OT and digital attack surface and streamline compliance efforts for more resilient operations.

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Platform

Built on the Now Platform Operational Technology Management includes platform capabilities so you can optimize OT and IT processes together. Transform your business with a single, unifying platform for the enterprise.

One platform to make work flow Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore Platform Watch Video (1:28)

Central repository Get full visibility into your OT environment and make better decisions. Explore CMDB

Workspaces Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace. Find Out How

Service level management Manage commitments centrally between service providers and customers. Get Started

Security lives at the center of all we do Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook

Certified integrations Operational Technology Management seamlessly integrates with tools and apps that help you secure your production environment and maximize uptime. See All Integrations Import Siemens IAH assets into ServiceNow with Service Graph Connector for Siemens IAH. Expand the visibility of OT assets alongside traditional IT assets to give security professionals a wide view of their environment within ServiceNow. Import sites, detect devices by each site, establish connection (or baselines), and install programs with Claroty CTD. Address the new threat landscape of managed, unmanaged, and IoT devices. Import asset and alert information from one or more Nozomi CMC instances. Track all assets with Tenable’s scanning and discovery technology in conjunction with ServiceNow’s extensive CMDB. Import devices and sensor appliances with Microsoft Defender for IoT (Azure). Use Prebuilt SAP integration that enables OT customers to populate the ISA Equipment Model without designing, coding, or training required.

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Plans and Packages

What You Get Operational Technology Management simplifies processes to help you optimize output, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote

Package options Get the tools you need most with the Operational Technology Management package that meets your business needs. Scroll down to see a sample of the features in each package.

Operational Technology Visibility (OTV) Operational Technology Manager Industrial Process Manager ITOM Visibility v2 App Engine Starter *Integration Hub Spokes included

Operational Technology Vulnerability Response (OTVR) Operational Technology Vulnerability Response App Engine Starter

OT Service Management (OTSM) Operational Technology Change Management Operational Technology Incident Management Asset Management Problem Management Walk-Up Experience Workforce Optimization App Engine Starter

Key features for Operational Technology Management Operational Technology Management groups key features into packages that can scale with you as your needs change. OT Visibility Map OT devices for a contextual end-to-end view of your industrial network. OT Vulnerability Response Identify issues and automate alerts to address problems before they happen. OT Service Management Connect your IT, OT, and production processes for operational resilience.

Get results quickly ServiceNow Impact Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more. Expert services Get a team of experts to support your implementation, improve your instance health, or anything in between. Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification. Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release.

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