Remove friction, reinvent service, and transform experiences Exceed expectations for speed and convenience with AI-driven self-service and agent productivity tools. Automate processes across departments and reduce the cost to serve. Watch Video (2:03) Read Report

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Offer frictionless customer experiences Click to explore our solutions by objective or industry to strengthen your business capabilities.

Business Objectives

Deliver great customer experiences and reduce costs Connect people, data, and systems organization-wide. Offer frictionless customer service, from first contact to resolution, while reducing costs.

Related products Customer Service Management Sales and Order Management Field Service Management

Unify Sales and Order Management

Optimize the lead-to-cash cycle and increase revenue Accelerate time to market and speed up revenue recognition. Deliver a unified customer journey.

Related products Sales and Order Management Customer Service Management Strategic Portfolio Management

Optimize Field Service Management

Reduce field service costs with increased efficiency Streamline field service operations and improve work planning, scheduling, and dispatch. Connect people and processes to deliver exceptional field service.

Related products Field Service Management Customer Service Management Enterprise Asset Management

Industry

Serve citizens and communities Streamline workflows and connect the teams that deliver on your mission to serve. Launch, manage, and deliver services quickly to improve experiences and build trust.

Related products Public Sector Digital Services Field Service Management

Accelerate XaaS growth with seamless experiences Unite your customer and operations teams to launch new solutions faster and reduce costs. Ensure seamless experiences across the entire ecosystem.

Related products Technology Provider Service Management Sales and Order Management for Technology Providers

Optimize manufacturing commercial operations Manage order exceptions, resolve disputes, and accelerate dealer collaboration to lower costs and deepen customer loyalty–all on one platform.

Related products Customer Service Management Field Service Management

Create a differentiated customer and employee experience Streamline operations through a unified, intelligent, self-service interface. Empower employees and frontline managers to provide a best-in-class experience to customers.

Related products Customer Service Management Field Service Management

Eliminate obstacles in delivering patient care Centralize shared services that remove operational barriers impacting care teams.

Related products Healthcare and Life Sciences Service Management Clinical Device Management

Automate to deliver frictionless banking experiences Deliver fast customer service from the contact center through the back office. Create personalized experiences with transparent payment, card, loan, deposits, and onboarding processes. Resolve complaints, disputes, and escalations in a controlled and auditable way.

Related products Financial Services Operations for Banking ServiceNow Disputes Mangement, Built with Visa

Quickly launch and deliver new digital services Easily design new services, streamline sales and order fulfillment processes, and manage post-sales activities to increase revenue and boost loyalty.

Related products Sales and Order Management for Telecom Field Service Management

Deliver automated experiences across claims, servicing, and underwriting Streamline processes, enrich experiences, and reduce operational costs across the insurance lifecycle with ServiceNow's AI platform.

Related products Financial Services Operations Field Service Management

Featured products Achieve your strategic business goals with offerings from the ServiceNow portfolio. Customer Service Management Leverage AI to accelerate self-service and proactively identify issues. Empower agents to handle requests and solve issues faster. Learn More Field Service Management Deliver exceptional service with a mobile-enabled solution. Connect teams, cut costs, and respond quickly. Learn More Sales and Order Management Seamlessly manage opportunities, configure and price quotes, and capture and fulfill orders. Service customers all on one platform. Learn More Automation Engine Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with API integration and robotic process automation. Learn More App Engine Empower developers and builders of all skill levels to create low-code workflow apps fast. Learn More Load More

Driving innovation at Siemens Healthineers See how Siemens Healthineers and ServiceNow partnered to create a modern, connected service experience. Read Story Watch Video

Seamless order management improves service and delivery Discover how Kraft-Heinz manages orders with minimal manual touch and maximum customer satisfaction. Read Story Watch Video

Delivering modern digital services in South Dakota Explore how South Dakota created a modern experience with ServiceNow Customer Service Management and ITSM. Read Story Watch Video

Transformational shared services at Coca-Cola European Partners Learn how Coca-Cola European Partners built a smart portal with ServiceNow Customer Service Management plus AI and machine learning. Read Story Watch Video

Xerox embraces innovation to transform service delivery for customers See how Xerox unified the service experience with ServiceNow Customer Service Management and Field Service Management plus AI and augmented reality (AR). Read Story Watch Video

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Realize value faster with ServiceNow Impact Access expertise, best practices, and recommendations with ServiceNow Impact. Adopt products more quickly, optimize platform health, and realize value faster. Know More

Featured resources View Resources

Report CX Trends: Customer service insights in the GenAI era Uncover the top five revelations about today’s customer service experience based on a global survey with customers just like you. Read Now

Ebooks Three Ways to Elevate the Customer Experience and Still Reduce Costs Three Ways to Optimize the Lead-to-Cash Cycle and Increase Revenue Three Ways to Automate and Optimize Field Service Management Analyst Reports Forrester: The Total Economic Impact™ of ServiceNow Customer Service Management Forrester: The Total Economic Impact™ of ServiceNow Field Service Management IDC Analyst Connection: Establishing Operational Resilience to Achieve Customer Excellence Featured Webinars Putting People first: How Humans and AI Elevate CX Elevate Experiences or Lower Costs? YES Driving Success in Field Service with AI Innovation