Explore the capabilities of ServiceNow's mobile applications, Agent Mobile and Now Mobile, and how they can benefit different personas within an organization. We cover the workflows supported by th...

Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform, how they work, and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI agents 00:45 Agentic AI...

One platform, one architecture, one model: that summarizes the Now Platform. In this overview, we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 0...

Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. ...

What Exactly Is an Engagement?   So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...

The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and employee experiences ...

---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was so...

ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage operations. At the ...

Why Database Security Matters   The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you b...

Platform Analytics offers a unified approach to real-time data exploration and insights. Users can access a comprehensive analytics center for visualizations and dashboards, enabling better process...

Shows you how to get started with Software Asset Management to provide visibility and control of software licenses throughout their lifecycle. This video covers: 00:00 Intro 00:19 Software Asset Wo...

Shows how to design, assign, and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys servicenow servicenowdemo surveys surveydesigner Roles required...

Demonstrates how to get started with Subscription Management. This video covers: Intro What is Subscription Management? Subscription Management overview page Subscription details page Make allocati...

Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Don’t miss how t...

Here we are back at the beginning again. When I first started this blog, I thought my goal was to make a name for myself and in a way I succeeded but really what I found I liked the best was helpi...