ServiceNow News
18 items
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. ...
Data Type Selection for ServiceNow Custom Scoped Applications
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What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and employee experiences ...
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Now Assist Skill Kit | Build custom generative AI skills
ServiceNow Documentation
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1 day
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was so...
Employee Directory for Alumni Users?
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1 day
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Process image for new tasks Agentic Workflow
Overview:
This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leve...
Process image for new tasks Agentic Workflow:
New article articles in ServiceNow Community
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3 days
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ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage operations. At the ...
ServiceNow Predictive Intelligence or Now Assist? Yes!
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3 days
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Why Database Security Matters
The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you b...
ServiceNow Custom Scoped App Security: A Developer's Guide to Access Control Lists (ACLs)
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3 days
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Shows you how to get started with Software Asset Management to provide visibility and control of software licenses throughout their lifecycle. This video covers: 00:00 Intro 00:19 Software Asset Wo...
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Software Asset Management | Getting started
ServiceNow Documentation
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6 days
_Audits don’t have to be chaos_
How many hours will your leaders lose this quarter verifying user access? As reviews loom, the audit cycle repeats: exporting spreadsheets, chasing approvals, and h...
Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Don’t miss how t...
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Employee Experience Academy: Knowledge Center with advanced content editor
ServiceNow Community
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6 days
The Discovery Admin Workspace provides a single, centralized platform to monitor, track, and execute discovery tasks.
By consolidating schedules, diagnostics, tuning, anomaly detection, and other ...