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First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yester...

The problem you've never seen and never want to

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![](ShowChoiceList.png)Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell...

Count and Sum and Avg and Min and Max, Oh My!

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158311i32A9D69B18B6D30B/image-size/large?v=v2&px=999)When you're working with JavaScript on the client side, it's prett...

Take A Deep Breath...

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A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know ...

Mass ADD/PASTE Affected CIs into a change

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Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with ...

SOAP through the MID Server

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Most of us are aware of [business rules](http://wiki.service-now.com/index.php?title=Business%5FRules) \- those lovely little gems that typically run right before or after a database operation (amo...

Script Actions - Business Rules' cousin

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Creation of 'On Change' event for variable on Variable Editor

Creation of 'On Change' event for variable on Variable Editor

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Just a quick Save the Date for the next Ohio Local User Group Meeting on Friday, October 14th. It'll be hot off the heels of the ServiceNow October 2011 release and we'll have lots to share. The OC...

OLUG Gathering

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158313iBCACD15431D1632D/image-size/large?v=v2&px=999)What do you think is logged when you run the following script, ass...

JavaScript: Slightly Subtle...

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Today, I have a very interesting requirement from a customer, when logging a change in their current tool, in the 'Affected Environments' field, instead of selecting every environment like, PROD, U...

Add ALL records from a table that a glide_list record references

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Anyone on the community using Social IT? http://community.service-now.com/poll/7181 Wiki link: http://wiki.service-now.com/index.php?title=Social\_IT

Social IT usage

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Have you heard of Google Analytics? Have you wanted to use it with your Service-Now instance? You may have even noticed some code on the demo site suggesting an integration with Google Analytics. H...

Google Analytics

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_Right now our choices include for the MID server 12 core at 54 gig, or 16 core at 60 gigs but with more cost associated. Do you think we can get away with the 12 core spec?_ Why, yes, as a matter...

Big Iron for MID Servers?

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Have you ever created a three tiered dependent list? Have you ever tried it when some of the options on the second tier are the same?You're probably aware of the dependent choice lists Category and...

The Value of Dependent Choice List Values

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ServiceNow has partnered with Kryterion, the award-winning SaaS testing platform used by both Google and Salesforce.com, to offer two options for taking the new ServiceNow Certified System Administ...

Popular Testing Options Available for the ServiceNow Certified System Administrator Exam

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The training department has just completed the rebranding and update to all modules of the Foundations course.In addition to being available online, we also offer three mobile flavors of the course...

Complete Refresh of Foundations Online Learning Course is now available!!

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There have been a number of questions on the forum lately regarding active directory Federation services (ADFS 2.0) and the ServiceNow SAML 2.0 plug-in. John Gubatayao (from Navigis) and I were abl...

ADFS setup steps for ServiceNow SAML 2.0

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Just helped a co-worker add a UI macro for Configuration Item reference fields. The UI macro displays a change calendar report for the selected CI. Click the link below to see the full solution! h...

Building a Configuration Item Change Calendar Macro - On-the fly

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Here's a new SNGuru post showing how you can add an icon to allow users to end an active impersonation and return to their own session in a single click. This post was written in response to a twee...

How To Return From a User Impersonation in a Single Click!

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System Administration exam is now live!

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J
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Seems like everyone is trying to get more organized these days (remember that New Year's resolution?). One thing that is tough to organize is important documents, such as policies, procedures, cont...

New Documentation: Organize Important Documents

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The new knowledge came in fast this week. As a writer, it's always nice to have a queue of topics.This week's topic is overriding a global UI Action. Here's the scenario I got from the client… "I w...

UI Action Overrides

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It's time for me to start a ServiceNow blog! Every week - heck, nearly every day - I learn something new about ServiceNow that I want to share. While I could have created a quick category on my own...

New Blog: Intro

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Hi everyone - we hope you're anxiously awaiting the go live of the System Administrator certification exam because it's almost here! We are working feverously with our testing platform vendor, Kryt...

Certification is almost here!

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My 1st Blog, An Advanced Access Control Rule

My 1st Blog, An Advanced Access Control Rule

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