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About a year (and half?) ago, I made the effort to consolidate the Help the Help Desk script (the one where a user clicks on the "Help the Help Desk" module under the "Self-Service" application) an...

Help the Help Desk stuffs

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The Automation team has started to build out a set of user management activities. Our end goal is to enable customers to automate their on-boarding/off-boarding processes with auditable, self-docum...

Introducing the RBA User Management Activities

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Dueling Cleverbots Video

Dueling Cleverbots

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List Filter Options: Is One Of

List Filter Options: Is One Of

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For a longgg time now jelly is something that has scared me. I'm just starting to get over the fear because I have learned why it's scary!You're a developer, and you like to learn by example. So yo...

Don't be afraid to get Jelly with it!

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Control the Execution Order of Request Items in an Order Guide

Control the Execution Order of Request Items in an Order Guide

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Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guides…spec...

Control the Execution Order of Request Items in an Order Guide

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Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this...

Scripting Class in Windsor, UK - September 12 - 13, 2011

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I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger stri...

Javascript Replace looks great, but can be slow

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One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm consta...

Labels

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Ever wanted a simple way to add collapsible menus to your ServiceNow CMS site? I just came up with a way to do this. Check it out at ServiceNowGuru! http://www.servicenowguru.com/content-managemen...

How to Create Collapsible CMS Menus

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While going through my most recent implementation I'm finding a lot of points where I wish there was more content out-of-box. To be absolutely clear; I'm not talking about demo data.One such thing ...

Stuff needing update out-of-box in Service-Now

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First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yester...

The problem you've never seen and never want to

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![](ShowChoiceList.png)Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell...

Count and Sum and Avg and Min and Max, Oh My!

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158311i32A9D69B18B6D30B/image-size/large?v=v2&px=999)When you're working with JavaScript on the client side, it's prett...

Take A Deep Breath...

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A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know ...

Mass ADD/PASTE Affected CIs into a change

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Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with ...

SOAP through the MID Server

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Most of us are aware of [business rules](http://wiki.service-now.com/index.php?title=Business%5FRules) \- those lovely little gems that typically run right before or after a database operation (amo...

Script Actions - Business Rules' cousin

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Creation of 'On Change' event for variable on Variable Editor

Creation of 'On Change' event for variable on Variable Editor

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Just a quick Save the Date for the next Ohio Local User Group Meeting on Friday, October 14th. It'll be hot off the heels of the ServiceNow October 2011 release and we'll have lots to share. The OC...

OLUG Gathering

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158313iBCACD15431D1632D/image-size/large?v=v2&px=999)What do you think is logged when you run the following script, ass...

JavaScript: Slightly Subtle...

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Today, I have a very interesting requirement from a customer, when logging a change in their current tool, in the 'Affected Environments' field, instead of selecting every environment like, PROD, U...

Add ALL records from a table that a glide_list record references

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Anyone on the community using Social IT? http://community.service-now.com/poll/7181 Wiki link: http://wiki.service-now.com/index.php?title=Social\_IT

Social IT usage

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Have you heard of Google Analytics? Have you wanted to use it with your Service-Now instance? You may have even noticed some code on the demo site suggesting an integration with Google Analytics. H...

Google Analytics

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_Right now our choices include for the MID server 12 core at 54 gig, or 16 core at 60 gigs but with more cost associated. Do you think we can get away with the 12 core spec?_ Why, yes, as a matter...

Big Iron for MID Servers?

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