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The h.e.l.p. Blog 5/11/11

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As part of our continuing efforts to deliver world class support, it is my pleasure to announce that effective 5/16/2011 we will be enhancing our service level agreements for response times to inci...

Service-now.com Technical Support Response SLA's

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Hi everyone,Another month, another set of release notes! You can see what's in Preview 3 right here:http://wiki.service-now.com/index.php?title=June\_2011\_Preview\_3\_Release\_NotesMake sure you l...

New Documentation: June 2011 Preview 3 Release

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Hi everyone,Have you ever wondered, "What variables can I access in a workflow?" Well, you don't have to wonder anymore! Our developer has put together a handy break-down of all of the variables yo...

New Documentation: Using Variables in a Workflow

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The h.e.l.p. Blog 4/29/11Here Everyone Learns PlentySPECIAL EDITION!I am proud to announce the new learning center is up and running!Link and description provided.http://community.service-now.com/l...

The h.e.l.p. Blog 4/29/11

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We just hit 815 registered attendees for Knowledge 11\. Limit is 1,000 which at this pace we have an excellent chance of hitting. If you have not registered for what will be our biggest and most ex...

Knowledge 11: Seats are Going Fast

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Hi everyone - if you are coming to Knowledge 11, you should have just received an email with a really exciting announcement! The Service-now.com training team will be holding a beta run of our new ...

Certified System Administrator beta at Knowledge 11

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Hi everyone, Creating this blog for folks to share their Incident forms. Would love to see what others have done!

Incident Form - Show & Tell

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I just found out today that, for the first time ever, the majority of sessions at our upcoming user conference will be presented by customers. That's a huge milestone. I've always liked customer ta...

Knowledge 11: Customers in Control

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158309iB085CBE3C8CF6D44/image-size/large?v=v2&px=999)Yesterday I showed you how you could make a method that could be c...

Scripting: Inferring Many-to-Many (M2M) Relationships...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158305i29985AE3DFFF4449/image-size/large?v=v2&px=999)I was asked recently to create a new app that would manage the shi...

Use a Record Producer to NOT CREATE A RECORD

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158317iBD631ABC3997B0B1/image-size/large?v=v2&px=999)The second type of relationship between records I'm going to talk ...

Scripting: Handling Many-to-Many (M2M) Relationships...

Import · almost 15 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158315i319C3B69D403D9A5/image-size/large?v=v2&px=999)Anyone familiar with the Service-Now product is very familiar with...

Give Activities Some STYLE.....

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158345i30D5E1EDDAE15E67/image-size/large?v=v2&px=999)Many tables in Service-now have _relationships_ to other tables. F...

Scripting: Handling Relationships...

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We didn't get as many poll responses as I expected, but it looks like Quarterly is the way the majority of the respondents want to go. It also appears that people are leaning more toward meeting in...

The results are in...

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If you are a regular visitor who does not log in remember that forums and content may not be accessible to you. For the full _Service-now.com Online User Community experience_ user your name and pa...

Reminder to LOG IN

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Easy Knowledge Management Wins PPT Deck

Import · almost 15 years
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The starting point today is _GRUtil_ as I introduced it in [the first post of this series](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=0a3daae5dbd0dbc01dcaf3231f9619b4)...

Scripting: Extending a Class, Part IV...

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Much to our chagrin, behind-the-scenes changes and updates on this Community can trigger unnecessary or duplicate email notifications for groups and subscriptions. First and foremost, I apologize f...

Random Community Notifications

Import · almost 15 years
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Instead of modifying the _GRUtil_ class itself (as I showed you on Friday), we're going to _extend_ it by creating a child class of _GRUtil_ named _SpecialGRUtil_. It could, of course, be named an...

Scripting: Extending a Class, Part III...

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Just add the _getChildTables()_ method to the _GRUtil_ script includes, as follows: var GRUtil = Class.create();GRUtil.prototype = { initialize : function() { }, / Returns an array containin...

Scripting: Extending a Class, Part II...

Import · almost 15 years
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The h.e.l.p. Blog(here everybody learns plenty)This week: travel, navigation , and macros!This week Davida and I have had the great honor of making our first customer visit! We packed up our bags a...

The h.e.l.p. Blog 4/14/11

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158341i6DA1D76BEB234242/image-size/large?v=v2&px=999)Yesterday I threatened to show you one way to extend a JavaScript ...

Scripting: Extending a Class, Part I...

Import · almost 15 years
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![](Screen%20shot%202011-06-22%20at%206.54.09%20PM.png)In today's post, I'm going to show you a JavaScript class (in a script include, of course) whose main purpose is to serve as something we'll e...

Scripting: A JavaScript Class to be Extended...

Import · almost 15 years
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Our annual user conference, Knowledge 11, is being held here in San Diego May 15-19\. I highly recommend attending. It offers a huge amount of learning opportunities and the chance to connect with ...

EVENT: Documentation and Community Open Forum at Knowledge 11

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