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Piecing together Update Set puzzles

Import · almost 12 years
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Thank you [ServiceNow User Group - US - TX - Central Texas](undefined1047) and LCRA for hosting yesterday's [Austin ServiceNow User Group, April 10, 2014](https://community.servicenow.com/community...

Thanks From Apptio

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_We asked some of our partners and sponsors why they are attending Knowledge14 — what they hope to see, learn, and achieve April 27 — May 1 in San Francisco. Read on for their answers, and let them...

#Know14 is the Place to Be: Partner and Sponsor Insights

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_We asked some of our fabulous customers why they are attending Knowledge14 — what they hope to see, learn, and achieve April 27 — May 1 in San Francisco. Read on for their answers, and let them in...

#Know14 is the Place to Be: Customer Insights

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Posted on behalf of Myke Lyons, Director of Field Security, ServiceNow: Earlier this week a security researcher publicly disclosed a vulnerability in the OpenSSL software package. The issue is com...

Heart Bleed - OpenSSL Vulnerability

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Posted on behalf of Myke Lyons, Director of Field Security, ServiceNow: Earlier this week a security researcher publicly disclosed a vulnerability in the OpenSSL software package. The issue is com...

OpenSSL Vulnerability

Import · almost 12 years
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Welcome to the Know14 User Conference Space! We can't wait to see you in San Francisco at Moscone Center April 27 — May 1, 2014\. We are expecting 6,000 attendees in almost 300 can't-miss labs and ...

Welcome to Knowledge User Conference Space - The New Age of Service is Now

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This blog post has been updated with additional info now that the Customer self-service portal has been released (March 2015). Please see [Harness the power of your Customer Administrator in the Cu...

Your Customer Administrator is your friend

Import · almost 12 years
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If you are interested in using the ServiceNow Cloud Provisioning application, these videos will help you get started. The first provides an overview of how the ServiceNow Cloud Provisioning applica...

ServiceNow Cloud Provisioning Demo

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What's the competitive advantage your enterprise can nurture that's most difficult to commoditize away? Service. It's the service you deliver to your colleagues, customers and partners that allow y...

IT and Enterprise Transformation 101: Why Process Matters

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This video introduces some of the communication features available in ServiceNow and explains how employees across your organization can use them to collaborate. For example, live chat provides a d...

ServiceNow Social IT Demo

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: April 8, 2014

Import · almost 12 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/162657i274DF85012AEA5A2/image-size/large?v=v2&px=999)I've had the pleasure of meeting most of our user groups. I always...

App Lifecycle Management: a roadmap for homeowners

Import · almost 12 years
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Quick fixes for your reporting woes

Import · almost 12 years
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This is Part 3 of the Cost Modeling Your Cloud series. So how does ServiceNow make rational decisions about what to buy when building our cloud? And how can you? [Part 1: Know your numbers](http...

Cost Modeling Your Cloud, Part 3: Be Consistent

Import · almost 12 years
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Last Wednesday at the University of Warwick in Coventry, we hosted the first ServiceNow User Group UK meeting of 2014, sponsored by TeamUltra. The presentation decks that can be shared are attached...

Buzzing crowds at UK SNUG meeting April 2nd

Import · almost 12 years
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Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

Import · almost 12 years
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ServiceNow Education Services Course Catalog

ServiceNow Education Services Course Catalog

Import · almost 12 years
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Knowledge articles are a great way to share information with members of your organization. For example, you could use the knowledge base to store information about common hardware or software issue...

Getting Started with the ServiceNow Knowledge Application

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ServiceNow's annual global customer event, [Knowledge14](https://knowledge.servicenow.com/), is fast approaching and we're seeing some great numbers. We've previously announced that Knowledge will...

It's A Custom App World After All

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I recently did a presentation to some colleagues on what I perceived to be the current CIO challenges and trends and, in doing so, I created a list of things based on what I was hearing, seeing, an...

The Evolution Of CIO And IT Challenges

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2014 IT Priorities: The Aspiration To Action Gap Video

2014 IT Priorities: The Aspiration To Action Gap

Import · almost 12 years
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I am a Creator - CTI Rule: Always show new Incident Form

I am a Creator - CTI Rule: Always show new Incident Form

Import · almost 12 years
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Recall our last post regarding "Top Down or Bottom Up" approaches to developing a CMDB. We were in a way discussing the starting boundaries of our scope. Either starting with infrastructure bits an...

CMDB "Scope"

Import · almost 12 years
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When upgrading your instance leaves you scratching your head

Import · almost 12 years
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