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Problem Statement: Service desk members usually spent lot of time in creating requests for various day-to-day activities like "Request for a blackberry" "Request for a hardware". Lot of efforts i...

How to create requests on-demand from catalog templates

Import · over 11 years
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ServiceNow has a variety of government customers, including federal agencies, state governments, local governments, tribal organizations, and Federally Funded Research and Development Centers (FFRD...

Customer support for US Government customers

Import · over 11 years
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About two weeks ago [Julia Lloyd](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=9b221e65dbd81fc09c9ffb651f961905) created a post called [What do you find to be the m...

Correlating Knowledge Management to cost savings

Import · over 11 years
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Software Asset Management Tutorial Video

Software Asset Management Tutorial

Import · over 11 years
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So what did YOU do after Knowledge14? Many if not most of us on the ServiceNow Knowledge14 team took much-needed breaks. My wife and I went on our first "laptop-free" vacation in more than three y...

IT and Enterprise Transformation 101: The Knowledge Effect

Import · over 11 years
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For the next New Jersey SNUG meeting on June 4th, we'd like your help deciding the topics for the Birds of a Feather roundtable discussions. Below is a list of topics that were identified as areas...

We need your vote! Discussion topics for the June 4th New Jersey SNUG

Import · over 11 years
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If you've ever created a Service Catalog item with more than a couple fields it's likely been an annoying process. Without a little creative thinking and a lot of trial and error it can be difficul...

4 fields in 1 row - Catalog Item

Import · almost 12 years
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Last week, I posted a video explaining how to troubleshoot import sets where data is truncated in a string field. When using import sets, admins may also encounter empty fields where dates should ...

Import Sets: Troubleshooting Missing Data in Date Fields

Import · almost 12 years
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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 20, 2014

Import · almost 12 years
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How to make sure your import/export ship has sailed

Import · almost 12 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/157653i098DFD6B18E68DFB/image-size/large?v=v2&px=999)When my Dutch friend Viktor recently visited California he did wha...

Viktor agrees: ServiceNow Share is better than sleeping on a stranger's couch

Import · almost 12 years
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I think the short answer would be "why not?". If we manage our IT services through our ITSM suites (as we should), and we integrate processes like change and CMDB, why would we not want to integrat...

Why monitor from SeviceNow?

Import · almost 12 years
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Standard vs. Submission Knowledge Workflow

Import · almost 12 years
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Enterprise Service Management Through An HR Custom App Lens

Import · almost 12 years
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The idea was to make the due date fields more visually representative of the urgency. The due date is auto-populate on requests based on the service selected and we needed a simple and effective w...

Give your due dates some style!

Import · almost 12 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/157665iBDEDE6084FE12FEB/image-size/large?v=v2&px=999)Since we launched our [Points, Levels, and Badges ](https://commun...

Celebrating our first Support Expert badge holders!

Import · almost 12 years
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When it comes to creating content, we go through a process that many of you likely go through as well: Support identifies a gap in knowledge and creates content to fill the gap Known errors are ...

How do we come up with our best KB content?

Import · almost 12 years
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When configuring email or troubleshooting email notifications, the Mail Properties page is the place to start. This special page lists all email properties and offers diagnostics and troubleshootin...

Introduction to the Mail Properties Page

Import · almost 12 years
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Implementation Critical Success Factors — Technology I have my past blog I have written about the various resources that are critical to an implementation (customer and vendor) and detailed out th...

Implementation Critical Success Factors - Technology

Import · almost 12 years
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If you were at Knowledge14 and want to revisit the content or catch content you missed, or if you weren't lucky enough to get to Knowledge this year and want to know more, then the following collec...

Knowledge14 Content Is Now Available

Import · almost 12 years
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Hi everyone! My name is Jonas í…kerman and I have the honor to be the new leader of the Swedish SNUG. I work at the partner Advania and we are at the moment also implementing ServiceNow, so soon w...

New leader of Swedish SNUG; an introduction of myself

Import · almost 12 years
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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 13, 2014

Import · almost 12 years
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Import Sets is a powerful tool that allows you to import data from various sources and then map that data into ServiceNow tables. To make sure your import process is as smooth and trouble free as p...

Import Sets: Troubleshooting Truncated Data

Import · almost 12 years
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Cloning your instance comes in handy for a variety of reasons, whether it's for testing, development, or backing up information. Did you know you have the power to clone your own instance? Well, yo...

Need a clone? You have the power to clone your Servicenow instance!

Import · almost 12 years
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Greetings, I had a requirement to generate a parameter report and couldn't come up with a way to perform it using the OOB reporting functions in Calgary. Here is a nice workaround I found using wi...

Using Wizards to create a parameter report

Import · almost 12 years
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