Vicki Chrea
Senior Outbound Product Manager
Vicki Chrea, Customer Success Manager at ServiceNow, excels in identifying customer pain points and crafting personalized success plans to drive high retention and product adoption rates. With an MS from Johns Hopkins University and prior experience in education technology, she's committed to delivering exceptional customer experiences and supporting clients on their digital transformation journeys.
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360 Exchange: Welcome to ServiceNow: Get started on the right track
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360 Exchange: Deep Dive into ServiceNow Impact: Optimizing Your Investment
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Conference Sessions
360 Exchange: Welcome to ServiceNow: Get started on the right track
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Are you a new ServiceNow customer? Then this one’s for you! Join us for an engaging roundtable discussion where we’ll explore the essentials of getting started with ServiceNow. Get practical insights and best practices to facilitate a seamless transition and maximize the value of your ServiceNow investment. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Deep Dive into ServiceNow Impact: Optimizing Your Investment
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For ServiceNow Impact users or interested individuals, this roundtable provides a collaborative platform to deepen understanding of ServiceNow impact and strategies for optimizing investment. Join us to uncover actionable insights driving organizational efficiency, innovation, and success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
How Serco has seen the impact of ServiceNow Impact
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In 2023, Serco embarked on its journey with ServiceNow® Impact. At the beginning of the year, Serco had just one system admin and two ServiceNow developers supporting about 8,000 employees in North America and it wasn't fully using its ServiceNow® solution set. Join this session to learn how ServiceNow Impact enabled Serco to ramp up to 38 trained employees and achieve a 25% increase in utilization of their existing solutions portfolio—all in just one year.
Get started with ServiceNow Impact
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<p>In this session, hear how to can set up a strategy, roadmap, and blueprint for value with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer.</p>
Voice-Input for AI Agents and 4 Top Usability Features You Should Be Using
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Great usability isn’t just about efficiency—it’s about working smarter, faster, and more inclusively. ServiceNow is making this a reality with game-changing voice-controlled AI, keyboard shortcuts, dark mode, color patterns for data visualization, and award-winning neurodiversity-friendly features. In this session, we’ll showcase these top usability innovations, how they enhance productivity, and why they matter for all users. Plus you'll ensure that you're ahead of the curve with international A11y requirements! Join us to see these features in action and learn how to maximize their impact.
Ask the Experts: Theming and Accessibility
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Join us for an interactive Ask the Experts session focused on all things Theming and Accessibility! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Theming and Accessibility skills!
AI for Accessibility: Creating Efficient and Accessible Workflows
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Discover how ServiceNow's AI-powered accessibility tools, designed with WCAG standards in mind, foster inclusion and personalization. Learn how Development Manager Brad Steinberg empowers his team to roadmap and implement user-focused features. We'll demo Voice input for Now Assist, Text Adjust for customizable font and spacing, and theming for tailored branding experiences