AI-powered… everything! Build a use case to transform an organization

SPN1631

<p>Looking to leverage Gen AI's potential but unsure where to start? Organizations recognize the need for sustainable operations in driving loyalty through exceptional experiences, yet the path remains unclear. Join this session to uncover how to address these challenges and leave with a personalized mini-AI Value Assessment tailored to your industry, company, or line of business. Utilizing our proprietary methodology, we'll support you in identifying your AI objectives, relevant use cases, and crafting a robust AI strategy. Don’t miss out on this opportunity to turn your AI ambitions into action!</p>

99% faster service desk fulfilment: Resideo’s journey to EX success with GenAI

SPN1690

<p>Wondering where to start with deploying Generative AI across your platform? This is the session for you! Hear how Resideo has leveraged ServiceNow® to eliminate phone lines from the service desk through automation and self-service, supercharged by Gen AI. This session cover the journey from getting internal buy-in, the framework to project deployment, and how to keep employee experiences at the heart of your system. The outcome? Greater end-user satisfaction, and impressive reductions in fulfilment time, including 99% for BYOD requests and 95% for File Share Requests.</p>