Patrick Girtz
Service Delivery Leader
Ademco Inc. a wholly owned subsidiary of Resideo Technologies Inc.
Pat is an accomplished Service Delivery and IT Operations leader. He currently leads Resideo’s Service Delivery organization, which owns their internal ServiceNow platform. In 2019, he established service delivery as the first independent department following Resideo’s de-merger from Honeywell, and most recently he led the move to a fully digital, agentless Service Desk. Pat energizes teams to accomplish more than thought possible, through strong relationships, building trust and valuing individuals. And, feel free to ask him anything about ice fishing!
Recent News
View all
99% faster service desk fulfilment: Resideo’s journey to EX success with GenAI
TG
Conference Sessions
99% faster service desk fulfilment: Resideo’s journey to EX success with GenAI
SPN1690
<p>Wondering where to start with deploying Generative AI across your platform? This is the session for you! Hear how Resideo has leveraged ServiceNow® to eliminate phone lines from the service desk through automation and self-service, supercharged by Gen AI. This session cover the journey from getting internal buy-in, the framework to project deployment, and how to keep employee experiences at the heart of your system. The outcome? Greater end-user satisfaction, and impressive reductions in fulfilment time, including 99% for BYOD requests and 95% for File Share Requests.</p>
AI-Powered asset discovery: Are you sure you know what is on your network?
SES2761
You've mastered managing and securing the assets you can see - but what about the assets you can't? Join this session to hear how Resideo is leveraging a combination of Credential-less Discovery and GenAI to overcome this challenge. We'll showcase how this unique approach uncovered previously unknown assets, leading to significant cost savings and improved security. You'll walk away with insight on how you can transform your IT asset management to gain unprecedented visibility, improve operational efficiency, and gain a competitive advantage.