Tej Hemantharaj
Director, Technical Practice
Tej Hemantharaj is an esteemed thought leader, a ServiceNow Certified Master Architect is dedicated to making technology accessible to all. Over the past 13 years, Tej has honed his expertise in ServiceNow, skillfully devising and executing innovative solutions for large-scale transformational projects.
Presently, Tej serves as the Director, Technical Practice for North America where he spearheads a team of accomplished subject matter experts and solution architects, playing a pivotal role in guiding customers through their cloud transformation journey with remarkable success.
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AI-powered… everything! Build a use case to transform an organization
Conference Sessions
AI-powered… everything! Build a use case to transform an organization
SPN1631
<p>Looking to leverage Gen AI's potential but unsure where to start? Organizations recognize the need for sustainable operations in driving loyalty through exceptional experiences, yet the path remains unclear. Join this session to uncover how to address these challenges and leave with a personalized mini-AI Value Assessment tailored to your industry, company, or line of business. Utilizing our proprietary methodology, we'll support you in identifying your AI objectives, relevant use cases, and crafting a robust AI strategy. Don’t miss out on this opportunity to turn your AI ambitions into action!</p>
Acquisitive growth: Westlake’s IT foundation scales with the Now Platform
SPN2347
How can you gain scalable visibility in a complex IT environment? In this session, Westlake shares their journey with the Now Platform, showcasing how they expanded IT capabilities amid rapid growth through acquisition. We’ll discuss how ITOM enhances visibility with a centralized CMDB, how Virtual Agent is empowering employees through self-service, and how platform translation promotes inclusivity. The result? Improved employee experiences, and a streamlined service desk that allows agents, to focus on higher-value, more meaningful work. Join us to learn how to build a foundation for success!