Thomas Bruss
Managing Director, Accenture ServiceNow Business Group
Tom Bruss is a Principal Director in Accenture’s ServiceNow Business Group, the #1 ServiceNow implementation partner in the world. In this role Tom currently delivers Accenture’s own ServiceNow platform capabilities, including over 100 cross-enterprise applications and 1900 global business services powering Accenture’s digital core. Tom also provides thought leadership on platform adoption strategies, delivery, and operations, supporting ServiceNow opportunities for our clients.
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Beyond the Hype: An interactive discussion on GenAI’s impact for tech providers
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How Accenture is accelerating value with ServiceNow Impact
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Conference Sessions
Beyond the Hype: An interactive discussion on GenAI’s impact for tech providers
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<p>Generative AI has the potential to transform work, reinvent customer experiences, and accelerate anything-as-a-service growth, but where should technology providers start? Join ServiceNow® experts and industry leaders for a thought-provoking panel discussion about best practices for thriving in the age of generative AI and maximizing business value.</p> <p>Key topics:</p> <p>• Aligning GenAI with your business growth strategy</p> <p>• Organizational readiness and governance models for GenAI</p> <p>• GenAI adoption success stories with value metrics</p> <p>• Getting started with GenAI and how to properly prepare</p>
How Accenture is accelerating value with ServiceNow Impact
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<p>Learn how Accenture has been using ServiceNow® Impact to accelerate their own journey on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> over the last year. By recommending content, tools, and expertise that clearly align with their strategic priorities, ServiceNow Impact has moved the needle on Accenture’s platform health KPIs. With this strong foundation, Accenture is shifting into the next phase of its maturity on the Now Platform—the ability to measure the value realized from their ServiceNow investment—with ServiceNow Impact at the core.</p>
Maximize cost savings with a holistic approach to asset management
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Organizations see enterprise asset management (EAM) as a way to drive cost savings but struggle due to siloed solutions and neglected CMDBs. Accenture helps capture cloud, legacy and hybrid environments through ServiceNow's CMDB enabling effective management of growing asset landscapes. We bring functional and technology expertise to drive effective asset management processes and maximize ROI for EAM investments. This enables higher-value capabilities on ServiceNow platforms, like Application Portfolio Management, and drives better service performance insights and application rationalization.