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ITOM Roadmap - Using AI to empower digital transformation and time to value
Conference Sessions
ITOM Roadmap: Your Path to Autonomous IT Operations
SES8065
AI is reshaping IT operations from reactive firefighting to autonomous systems that prevent problems before they strike. Discover ITOM's roadmap to Autonomous IT with unified agentic workflows across ITSM and ITOM for seamless automation from detection to resolution. See AI SRE for Observability, LEAP-powered automation, simplified ACC/MID/discovery management, and enhanced Service Graph capabilities that unlock CMDB value. Gain complete visibility, eliminate noise, accelerate resolution, and achieve zero unplanned outages. Get your blueprint to transform IT ops from managed to autonomous.
ITOM Roadmap - Using AI to empower digital transformation and time to value
SES1509
Learn how ServiceNow® current capabilities and roadmap vision help IT teams break down challenges to achieve incredible results. ITOM experts will cover topics including GenAI with Now Assist for ITOM, AIOps, ML-based service mapping, automated cloud and hybrid discovery, and new capabilities to accelerate cloud adoption!
ITOM roadmap: Transition from reactive firefighting to self-healing with AIOps
SES2580
CIOs are requiring higher service availability, improved staff efficiency, and optimized investments with a faster return. ServiceNow IT Operations Management (ITOM) helps IT Ops teams break down challenges to achieve incredible results with fast time to value. We will cover recent releases and a sneak peek of planned innovations leveraging agentic AI. ITOM experts will cover topics including AI Agents, AIOps, Service Reliability Management, ML-based service mapping, automated cloud and hybrid discovery, AIOps Learning Enhanced Automation Playbooks (LEAP), and more.