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Service Bridge: Remote Choice - Using Remote Choice with Remote Tables
New article articles in ServiceNow Community
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9 months
Service Bridge - Remote Record Producers - Using RRP variables in your flows
Connect your ServiceNow ecosystem to lower costs and unleash growth
MB
SJ
Service Bridge for Providers/Consumers - promoting configurations from dev/test/prod
What is new in Service Bridge version 1.1 - February 2024 release
Lab: Service Bridge: Reimagine the customer experience without costly integrations
Conference Sessions
Connect your ServiceNow ecosystem to lower costs and unleash growth
SES2868
<p>It’s an exciting time to be a service provider, especially when an ecosystem includes other <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers. Image a world where customers and partners all connect their ServiceNow workflows to yours—making it easy for them to access and manage services from their own instance with total transparency—whether that’s ordering new services, seeing how their services are performing, or tracking the status of support requests. Hear from service providers who are rewriting the customer experience playbook by connecting their ServiceNow ecosystem with automation and AI.</p>
Lab: Service Bridge: Reimagine the customer experience without costly integrations
LAB1671-K23
<p>In this lab, you will learn the basic competencies to successfully deploy Service Bridge between provider and customer ServiceNow® instances. You will learn how to send proactive case alerts to a customer’s instance, define authorized users who can interact with the service, deploy a service request catalog with Remote Choice fields that read data directly from the provider’s instance, and integrate provider cases to customer incidents using Service Bridge’s Remote Task and Transform Framework. All of this is achieved without creating custom integrations or writing scripts.</p>