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Sujo Joseph

Sujo Joseph

Director Global IT Engineering & Product Development

Lenovo

Sujo Joseph is a Director of Global IT Engineering at Lenovo responsible for Services tools and platforms. In this role, Sujo provides next generation platform to deliver customer & internal service management solutions. Sujo has more than 18 years of IT Engineering experience.

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Conference Sessions

K24

Connect your ServiceNow ecosystem to lower costs and unleash growth

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<p>It’s an exciting time to be a service provider, especially when an ecosystem includes other <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers. Image a world where customers and partners all connect their ServiceNow workflows to yours—making it easy for them to access and manage services from their own instance with total transparency—whether that’s ordering new services, seeing how their services are performing, or tracking the status of support requests. Hear from service providers who are rewriting the customer experience playbook by connecting their ServiceNow ecosystem with automation and AI.</p>

Watch Recording

K25

Breaking up with legacy CRM: Unlock growth with a single AI platform

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As companies everywhere work to meet rising customer expectations, legacy CRM systems just can’t keep up. Siloed data, inefficient workflows, and slow response times prevent teams from delivering effortless, proactive service customers demand. Hear from industry leaders who have transformed customer service by uniting front, middle, and back office teams on a single AI platform. Learn how this shift has improved collaboration, streamlined workflows, and enhanced customer experiences, enabling their organizations to better serve customers and drive growth.