Transform Enterprise Customer Experience with TMT Service Management

LAB1588

Delivering digital-first services to your enterprise customers just got a whole lot easier! In this lab, system administrators get a hands-on journey from configuring essential Service Bridge features to activating customer services through Account Lifecycle Events (ALE) and demonstrations of Proactive Service Experience Workflows (PSEW), providing a snapshot of the future of service management. It is ideal for those looking to leverage ServiceNow for transformative service delivery.

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Lab: Service Bridge: Reimagine the customer experience without costly integrations

LAB1671-K23

<p>In this lab, you will learn the basic competencies to successfully deploy Service Bridge between provider and customer ServiceNow® instances. You will learn how to send proactive case alerts to a customer’s instance, define authorized users who can interact with the service, deploy a service request catalog with Remote Choice fields that read data directly from the provider’s instance, and integrate provider cases to customer incidents using Service Bridge’s Remote Task and Transform Framework. All of this is achieved without creating custom integrations or writing scripts.</p>

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