Craft user-friendly experiences with UX methods and Now Create success packs

SES1723

<p>Join this hands-on workshop to learn essential user experience design methods to enhance <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> experiences. During the workshop, you will be introduced to human-centered design principles and learn to apply them using the implementation guides and crucial UX methods in Now Create. By the end of the workshop, you will gain the confidence to conduct key UX activities, simplify your implementation planning, and deliver improved user and stakeholder outcomes. This workshop is your chance to upgrade your skills and take your ServiceNow implementation to the next level!</p>

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Beyond personas: developing holistic frameworks to personalize user solutions

SES1720

<p>Learn how to develop a thorough understanding of your organization’s user ecosystem by identifying value drivers that elevate the experience of underserved groups within your user ecosystem. By using this framework, you will be able to better understand who is using your products, ensure that your solutions are working for all of your users, and identify gaps in the service(s) you are delivering. You will walk away with a new user mapping method that you can easily execute with your teams!</p>

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