Knowledge Center: Next Level Knowledge Management

SES7899

Take your knowledge to the next level! Join ServiceNow product managers and Johnson & Johnson as they share the Knowledge Center roadmap and early adopter experiences. From article editing and GenAI-powered article generation, to smart duplicate detection and identifying how existing articles can be improved, Knowledge Center is evolving fast. Discover how to identify knowledge gaps to create articles that deflect requests, plus future capabilities like health scores to tackle knowledge debt. Get ready to transform how your teams create, manage, and share knowledge!

Ask the Experts: Knowledge Management

CCE2918

Join us to hear about using generative AI with Knowledge Management with a 20-minute discussion on the topic. We'll cover what is currently available for Now Assist for Knowledge Management during the K24 time frame, as well as future roadmap items on the horizon. We'll also be looking for future research participants and customer calls on the topic and other Knowledge Management topics. This is a great session to learn more and get hooked in with our Knowledge Management product team.

Ask the Experts: Knowledge Management

CCE2417-K23

<p>Are you considering investing in ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Knowledge Management solution? Or have you invested in it but would like to learn more about roadmap and best practices? Come to this session to learn more about ServiceNow's Knowledge Management product and ask the product team your questions!</p>

Knowledge Management roadmap: Put AI to work with Knowledge Management

SES3211

This session will include a candid review of Knowledge Management in our current Yokohama release and a roadmap discussion outlining our vision for the future of Knowledge on our intelligent platform. You will also learn more about how we are investing in agentic and generative AI, automation and the Knowledge owners to support knowledge base health and effectiveness. Discover how you can make the most of your knowledge efforts and create more helpful experiences for everyone.