Ashley Snyder
Principal Outbound Product Manager (Intelligent Engine)
Ashley Snyder is a Principal Outbound Product Manager at ServiceNow focused on platform products. Ashley has worked in the ServiceNow ecosystem for over 8 years in industries such as higher education, healthcare, and consulting as an architect and team lead. She is passionate about enabling others, content creation, and sharing resources to the broader ServiceNow community.
Recent News
View all
Sensitive Data and Advanced AI Products FAQs
New article articles in ServiceNow Community
·
11 months
The Building Blocks of LLMs: A foundational concept series
New article articles in ServiceNow Community
·
about 1 year
The Building Blocks of LLMs: Artificial Intelligence
New article articles in ServiceNow Community
·
about 1 year
Now Assist Guardian FAQ
New article articles in ServiceNow Community
·
over 1 year
Native and Dynamic Translation for Now Assist FAQ
New article articles in ServiceNow Community
·
over 1 year
AI Academy - Ask the Experts: Now LLM Service July 23rd, 2024
Understanding our Model Cards and Their Role in Responsible AI
Knowledge Management Research Invitation: June 17-28th
Conference Sessions
Ask the Experts: Knowledge Management
CCE2918
Join us to hear about using generative AI with Knowledge Management with a 20-minute discussion on the topic. We'll cover what is currently available for Now Assist for Knowledge Management during the K24 time frame, as well as future roadmap items on the horizon. We'll also be looking for future research participants and customer calls on the topic and other Knowledge Management topics. This is a great session to learn more and get hooked in with our Knowledge Management product team.
Ask the Experts: Adoption Services
CCE2588
Our customers highly value our platform for its exceptional flexibility and functionality. However, this flexibility sometimes leads to complexities in implementation, configuration, and adoption within their organizations. In this session, we'll discuss our strategy of reducing product complexity within the Now Platform with prescriptive, personalized, and proactive guidance. Help us shape the future of reducing product complexity with feedback, generative AI solutions for Guided Tours, and surfacing leading practices.
Provide just-in-time training to users with Guided Tours
CCL1032
<p>Discover how to create and manage guided tours that offer timely training for workspace and portal processes. Guided tours help users find essential information right when they need it. During this session, learn how to set up guided tours in workspaces and Employee Center. The session will cover best practices and share insights gained from experience along the way.</p>
Getting started on your Knowledge Management generative AI journey
SES2039
In this session, learn why capturing customer context is key to drafting quality knowledge articles with Now Assist in Knowledge. Presenters will discuss the importance of a foundational governance process to prepare an organization for when agents are drafting articles with generative AI. This session will include a demo of Now Assist in Knowledge Management, roadmap, and time for Q&A/feedback.
Ask the Experts: Knowledge Management
CCE2417-K23
<p>Are you considering investing in ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Knowledge Management solution? Or have you invested in it but would like to learn more about roadmap and best practices? Come to this session to learn more about ServiceNow's Knowledge Management product and ask the product team your questions!</p>
Ask the Experts: Admin Center
CCE2457-K23
<p>This session is for all admins of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform to come learn about upcoming features and as the experts!</p>
Lab: Next Experience theming
LAB1574-K23
This hands-on session will introduce you to the newly released theming capabilities for the Next Experience. Join us to learn about Theme Builder and to get up and running with personalizing your instance with your brand's specific look and feel to create a more engaging, consumer-grade experience for all of your users.
What's new and on the roadmap for ServiceNow Large Language Models
CCB1069
Join us for a session where we discuss what's new for our Now LLMs and the direction we're taking on the roadmap.
Unlocking Now Assist Skill Kit: Build a custom GenAI skill
CCL1056
Welcome to the new world of custom generative AI experiences! Learn how to employ Now Assist Skill Kit to build custom skills to infuse generative AI solutions into your workflows. We will be reviewing the end to end development process including as defining your input data, developing a prompt, delivering the outputs, and managing governance around your generative AI solutions.