Phani Chegondi
Senior Director - Advanced Capabilities & Industry Solutions
Phani is an accomplished architect with 10 years of diverse experience across various industries and modules. His deep platform expertise in ServiceNow sets him apart and enables him to design and implement robust systems that drive operational efficiency and elevate user experience. He is always at the forefront of innovation and passionate about working on the latest products, integrations, portals, and AI/ML-based solutions. He loves to tackle new challenges and collaborate with leaders to help with their organization's digital transformation journey in the ever-evolving world of ServiceNow
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Extending the EMR Investment: How Baptist Health optimized with EMR help
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Conference Sessions
Extending the EMR Investment: How Baptist Health optimized with EMR help
SES1467-K23
<p>Moving to a new EMR platform can be a daunting task. It takes years to plan and implement, with a focus on limiting disruption and increasing efficiency. Baptist Health wanted all clinical and nonclinical staff to collaborate effectively. They believe that alignment across health care teams improve patient outcomes, prevent medical errors, improve efficiency and increase patient satisfaction. In this session, Baptist Health will discuss their Epic EMR go-live, including how leveraging the EMR Help reduced call volumes by 20%.</p>
Simplify to Amplify: Unlocking Scalable Growth with Back to Box
SPN2368
Join Aon and INRY as they share how taking ServiceNow "back into the box" transformed employee experience across 50,000 global colleagues. Learn how Aon tackled platform over-customization to create My Service, a unified self-service portal that saves 5,000+ employee hours and achieves 70% self-service adoption. Discover the five-step formula for a successful ‘back to box’ program that improved Aon's platform health and helped break organizational silos to expand from IT service management to true enterprise service management.