Danielle Rodriguez
Sr. Director of Customer Excellence
Danielle Rodriguez is the Sr. Director of Customer Excellence responsible for IS Service Management and Tier 1 & 2 customer support. Danielle is primarily focused on improving the overall customer experience by delivering efficient and timely services to our customers by leveraging ServiceNow to drive increased productivity, process improvement and automation of workflows. Danielle began her career as an analyst implementing Epic at Baylor Scott & White and has since worked in a variety of leadership, implementation, and consultative roles with over 10 years of experience in Healthcare IT.
Recent News
View all
Extending the EMR Investment: How Baptist Health optimized with EMR help
BD
PC
Conference Sessions
Extending the EMR Investment: How Baptist Health optimized with EMR help
SES1467-K23
<p>Moving to a new EMR platform can be a daunting task. It takes years to plan and implement, with a focus on limiting disruption and increasing efficiency. Baptist Health wanted all clinical and nonclinical staff to collaborate effectively. They believe that alignment across health care teams improve patient outcomes, prevent medical errors, improve efficiency and increase patient satisfaction. In this session, Baptist Health will discuss their Epic EMR go-live, including how leveraging the EMR Help reduced call volumes by 20%.</p>
Baptist Health shares three keys to deploying a successful AI strategy
SES2136
AI feels like a speeding train toward innovation—one healthcare leaders know they should board but struggle to navigate. Key questions include: Where do I start? How do I prepare my data for AI? What solutions align with my business needs? How can I train teams without disrupting care? Join Natalie Tollefson of Optimum Healthcare IT, Danielle Rodriguez (Sr. Director of Customer Excellence, Baptist Health Jacksonville), and AI expert Mike Peter (ThinkGen.ai) as they share actionable steps for leveraging AI to transform operations and patient care, empowering IT leaders to confidently begin their AI journey.