Mark Hopper
Sr Dir, Platform Outbound Product Management
Mark is the Sr Dir, Platform Outbound Product Management at ServiceNow.
Recent News
View all
CD
LS
ND
Conference Sessions
Now Assist-powered self service
SES2043
ServiceNow® has super charged self service experiences with generative AI capabilities. Learn how to leverage Now Assist in any channel such as portals, mobile or collaboration tools (e.g. Microsoft Teams) to meet requestors where they are. Understand ServiceNow's vision for self service and how this is transforming traditional experiences such as search and Virtual Agent. Learn how to take advantage of Now Assist to quickly deploy generative AI experiences across catalog, knowledge, and any custom workflow serving requestors.
Roundtable: AI journeys: From idea to success
SES2545-K23
<p>Get ready to drive successful AI journeys within your organization by this facilitated round table discussion. Get expert tips and best practices from experts who can help you build leading practices on cross-org partnership building, stakeholder buy-in, demonstrating value, and expanding use cases across the business.</p>
360 Exchange: Ask the Experts on how to get up and running with ServiceNow AI agents
SES3555
Ask the Experts on how to get up and running with ServiceNow AI agents
360 Exchange: Where Vision Meets Velocity: Meet and Learn from the AI Pacesetters of 2025
SES3553
The AI Pacesetter Awards celebrates organizations that have led the way putting ServiceNow AI to work by aligning to the Enterprise AI Maturity Index. Join the winners to hear their AI transformation vision and how they delivered extraordinary outcomes. Get practical insights into how they set up their AI project team, overcame challenges, and established effective governance. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.