Blackhawk's AI-powered journey to streamlined customer service workflows

SES2383-K23

<p><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(33,33,33);">Blackhawk Network (BHN) faced contact center inefficiencies, including manual case analysis and spam email management, while supporting 500 products across 100+ lines of business. With the power of </span></span></span></span>ServiceNow®’s<span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(33,33,33);"> Customer Service Management (CSM) and Task Intelligence, BHN has automated requests and optimized processes with AI-powered workflows, freeing agents to deliver exceptional customer service without the burden of routine requests. Attend this session to discover how Blackhawk's remarkable AI journey transformed their business operations.</span></span></span></span></p> <p> </p>