Nicolas Chapados
Vice President, AI Research
Nicolas Chapados is Vice President of Research at ServiceNow Research. He holds an engineering degree from McGill University, a PhD in Computer Science from University of Montreal, Canada, earned under the supervision of Turing-award winner Prof. Yoshua Bengio. He was the co-founder of ApSTAT Technologies, Imagia, Chapados Couture Capital, and Element AI, with the latter acquired by ServiceNow in 2021. He also holds the Chartered Financial Analyst (CFA) designation.
Recent News
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AI Keynote and Roadmap: Put AI to work with the Now Platform
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Advancing Code Gen with StarCoder2, a Family of Open-Access LLMs
The unsolved challenges of LLMs in open-ended web tasks: A case study
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Conference Sessions
AI Keynote and Roadmap: Put AI to work with the Now Platform
KEY2949
<p>AI changes the way we think about work, and generative AI is the beginning of a new chapter. In 2024 every company will need to formulate a vision and strategy to incorporate artificial intelligence. Now Assist leverages GenAI to provide answers, make predictions, summarize and create content, and automate repetitive tasks. Join Jon Sigler, SVP, Platform, and one of our pioneering customers in this roadmap session to deepen your understanding of ServiceNow’s AI strategy and learn what's new and next with Now Assist, generative AI experiences on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>, and machine learning.</p>
The unsolved challenges of LLMs in open-ended web tasks: A case study
SES2040
ServiceNow® Research tackles the challenges of developing AI agents capable of learning new tasks on the web without prior examples. To do so, the team harnesses the capabilities of large language models (LLMs) as generalist web agents. Join this session to learn about the results of ServiceNow Research's experiments and what it means in the ServiceNow environment.
Advancing Code Gen with StarCoder2, a Family of Open-Access LLMs
SES6431
<p>ServiceNow, Hugging Face, and NVIDIA recently released StarCoder2, a family of open-access large language models for code generation that sets new standards for performance, transparency, and cost-effectiveness. StarCoder2 can be further trained and embedded in enterprise applications to perform specialized tasks such as application source code generation, workflow generation, and more. Developers can use its code completion, advanced code summarization, code snippets retrieval, and other capabilities to accelerate innovation and improve productivity. In this session, Dr. Nicolas Chapados, VP of Research at ServiceNow, will talk about the collaboration with NVIDIA to develop StarCoder2 and the potential applications of this state-of-the-art LLM to enhance developer productivity on the ServiceNow platform.</p>
AI research trends that matter
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<p>In this session presented by ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">® </span></span>Research, we will dig into the biggest trends in current AI research that you should know and understand, including: Foundation Models, Generative Interactive Models (such as ChatGPT and GitHub CoPilot), the growth in Compute, and how this research is going to change the way we have to think about how the world works. We will also cover the related state-of-the-art research pioneered by ServiceNow Research.</p>
The future of AI agents: Meet your digital co-worker
SES3046
AI agents are appearing everywhere, starting to transform the world of work. Soon, computer-use agents — such as web agents — will offer everyone help on mundane, everyday tasks. But what is the next frontier in agentic AI? Can you imagine building and hiring a digital co-worker who will hyper-amplify yourself and your team? This presentation will give you a hint of what ServiceNow AI Research is doing behind the scenes make this happen.