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Heath Ramsey

Heath Ramsey

Group Vice President, Outbound Product Management

ServiceNow Inc.

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Conference Sessions

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The ServiceNow Platform Roadmap: Where AI Meets Enterprise Confidence

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AI without visibility is a gamble. AI without control is chaos. ServiceNow is the only AI platform contender built on a foundation of clearly mapped technology and data. One platform. No silos. Complete visibility across your enterprise. This is what makes AI trustworthy at scale. Join this session to hear from ServiceNow product leaders where we're going next. Deeper AI-native workflows. Smarter data intelligence. Experiences that adapt to every user. The result? AI that's powerful and predictable. Guardrails that let you move fast without breaking things. Innovation without the chaos.

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AI Keynote and Roadmap: Put AI to work with the Now Platform

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<p>AI changes the way we think about work, and generative AI is the beginning of a new chapter. In 2024 every company will need to formulate a vision and strategy to incorporate artificial intelligence. Now Assist leverages GenAI to provide answers, make predictions, summarize and create content, and automate repetitive tasks. Join Jon Sigler, SVP, Platform, and one of our pioneering customers in this roadmap session to deepen your understanding of ServiceNow’s AI strategy and learn what's new and next with Now Assist, generative AI experiences on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>, and machine learning.</p>

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Community AMA series: Ask me anything about ServiceNow’s platform capabilities

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<p>Join this collaborative discussion all about automating processes on a single platform! Gain valuable insights, ask hot topic questions, and dive deep into the platform capabilities, from Now Assist (GenAI) to Flow Designer, in this exclusive AMA session, in the Community Pavilion.</p>

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Now Platform Roadmap: Deliver next-gen experiences with the intelligent platform for digital transformation

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<p>This session will include a candid Now Platform® roadmap discussion and demo covering features from our latest Utah and May store release as well as our vision for the future of our platform. Hear directly from the global platform owner of Fonterra, New Zealand's largest business, responsible for 30% of the world's dairy exports to learn how to get the most value from ServiceNow. You will also learn more about how AI, coupled with the power of automation, low-code, and simplified experiences will lead the way for the next evolution of our platform.</p>

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Solution Keynote: ServiceNow AI Platform and App Development

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AI is only as powerful as the platform it’s built into. That’s why the ServiceNow AI Platform is designed to help organizations lead through this AI revolution—with out-of-the-box and custom AI Agents, built-in governance, and the ability to connect legacy apps into agentic workflows. You’ll hear from Canada Life on how they’re putting this into action—boosting productivity and driving transformation at speed.

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Platform roadmap: Unlock innovation with optimized data, AI, and workflows

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This session will include a detailed platform roadmap discussion and demos covering features from our latest Yokohama release as well as our vision for the future of our AI platform. You will learn about how we are investing in AI, automation, analytics, low code, security, and our extensible platform foundation to enrich and power all of our workflow solutions. Discover how you can take work to the next level with smarter, faster, simpler experiences for everyone.