Moumita Anthony
Senior Manager, Tech Consulting
Moumita brings over 16 years of consulting experience helping organizations drive business transformation though digital technologies; from customer/employee experiences to complex workflow automation. Her specific engagements have included customer, enterprise and HR service management improvements, IT strategy and operating model development, large scale systems development efforts and more. She has been recognized thought leader in the areas of Enterprise Service Management and Employee Experience transformation.
Recent News
View all
Transformative onboarding: Creating a culture-centric empowering experience
Panel: Transforming Pfizer’s GBS organization to be employee-centric and product-driven
NT
JA
Conference Sessions
Transformative onboarding: Creating a culture-centric empowering experience
SES3911
<p>Onboarding is central to Mars’ talent strategy, offering a personal & intuitive experience. The Mars Global Onboarding Transformation Program seeks to instill the Mars "House of Cultures," fostering belonging & enabling associates to contribute confidently. This experience-led approach, with Mars culture at its core, reduces early turnover & accelerates productivity. This session will spotlight keeping culture central, creating impactful moments, and building a sustainable global framework resulting in consistent and often automated experiences.</p>
Panel: Transforming Pfizer’s GBS organization to be employee-centric and product-driven
SPN3004-K23
<p>Pfizer’s new GBS organization created Fuse to unify access to services with a centralized experience for actionable self-service and support when searching content, initiating a request, or completing a transaction. Together with EY teams, Pfizer embarked on an employee-centric journey to alleviate silos within GBS with an eye toward an end-to-end experience across additional service functions. <span style="font-size: 11.0pt;"><span style="color: black;">Join </span></span><span style="font-size: 11.0pt;">this Think Big panel session to gain </span><span style="font-size: 11.0pt;">i<span style="color: black;">nsights</span></span> and leading practices on how a product-orchestrated operating model empowered an experience-led, ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> enabled transformation.</p>
Avantor's HR revolution: Real results with Now Assist
SES1970
Explore how EY and Avantor used ServiceNow's Now Assist to revolutionize HR service delivery. This session will delve into the creation of a unified HR portal that enhanced self-service, streamlined agent support, and improved the mobile user experience. Learn about the impressive outcomes, including hours saved for end users and number of cases deflected annually. Gain insights on implementing scalable, future-ready HR systems and achieving significant operational efficiencies through Now Assist.