Panel: Transforming Pfizer’s GBS organization to be employee-centric and product-driven

SPN3004-K23

<p>Pfizer’s new GBS organization created Fuse to unify access to services with a centralized experience for actionable self-service and support when searching content, initiating a request, or completing a transaction. Together with EY teams, Pfizer embarked on an employee-centric journey to alleviate silos within GBS with an eye toward an end-to-end experience across additional service functions. <span style="font-size: 11.0pt;"><span style="color: black;">Join </span></span><span style="font-size: 11.0pt;">this Think Big panel session to gain </span><span style="font-size: 11.0pt;">i<span style="color: black;">nsights</span></span> and leading practices on how a product-orchestrated operating model empowered an experience-led, ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> enabled transformation.</p>

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