Introduction Sorry I haven’t posted in a long time. Been working on projects and taking ServiceNow deltas/mainline exams. One certification I want to get is the Performance Analytics certificatio...

I thought you all might enjoy this.  200...

One features of ServiceNow you may have missed is the ability to utilize Related List Queries (RLQUERY) using GlideRecord. What is RLQUERY? Related List Query is something you can add to an [Enc...

Here is a script to find all the installed plugins on your ServiceNow instance. I wrote this a Background script, but you can refactor it as needed. You can always get a list of plugins without s...

The Vendor Risk Management (VRM) application provides a centralized process for managing your vendor portfolio, assessing vendor risk and tiering, and for completing the remediation life cycle. VR...

Each record in ServiceNow is identified by a unique 32-character GUID (Globally Unique ID) called a sys\_id. As a ServiceNow administrator, finding the sys\_id of a record is important when writin...

How to add a "Resolve Incident", “Request Status” and “Cancel” buttons with modal popup for Service Portal. This was updated for ServiceNow Orlando 2020. Results Here is what the final result ...

Download a collection of administration and maintenance reports contained in a dashboard. Maintenance Reports. Most ServiceNow instances have common issues that need periodic review. This dashboa...

Here is a quick script to find Epics without Stories 1\. Elevate your privilege to security\_admin. 2\. In the Left Navigator > Scripts - Background 3\. Paste this in the Run Scripts area: /...

Script macros provide shortcuts for typing commonly used code. To insert macro text into a script field, enter the macro keyword followed by the Tab. Here is a collection of script macros I am cur...