logo

NJP

MY

Melody Young

Senior Outbound Product Manager

ServiceNow Inc.

Recent News

View all

Conference Sessions

1724429920965001DK25

360 Exchange: Mastering HR Service Delivery and Customer Service Management

SES3563

Successfully implementing CSM and HRSD at scale is essential for optimizing HR and employee transformation in large enterprises. This exclusive roundtable connects Marquee Customers with ServiceNow experts and industry leaders to explore best practices for deployment, adoption, and long-term success. Get insights on overcoming challenges, aligning with strategic business objectives, and optimizing workflows at scale. Engage in high-impact discussions, share real-world experiences, and exchange strategies to accelerate digital transformation and drive sustained operational excellence.

1724429920965001DK25

Accelerate case resolution and HR productivity with AI Agents

LAB2545

Discover how AI agents can streamline case resolution, supercharge HR operations, and deliver more personalized employee experiences. In this lab, you’ll learn practical steps for automating repetitive tasks to providing real-time answers for employee inquiries. Dive into hands-on exercises that demonstrate how to reduce resolution times, increase efficiency, and align HR services with strategic business goals. Walk away equipped to build AI-powered experiences that give your organization a competitive edge in a rapidly evolving workplace.