**Welcome to the Now Assist for HR Quick Start Guide!**

If you're just starting your Now Assist for HR journey, then you've come to the right place. This guide shares a quick overview and will help you get up to speed on activating and realizing value from Now Assist for HR. Note that this article will get updated as new capabilities get released, so check back here for new updates!

Contents

* Now Assist for HR Overview
* Getting Started
* Demos and Other Helpful Resources

Now Assist for HR Overview

Now Assist for HR is our generative AI-powered application that enhances our existing industry-leading AI capabilities – which in combination, elevate the employee experience and accelerate productivity within HR. With the help of Generative AI technology, we're able to augment employee experiences by providing a unified and conversational self-service experience that is personalized and by synthesizing and knowledge, contributing to increased productivity and employee satisfaction. Now Assist for HR provides context and streamlines work, allowing HR teams to spend more time resolving complex issues. What's more, Now Assist turn-key activation drives ROI from day 1!

Current functionality of Now Assist for HR includes:

* Now Assist for Search - Employees can self service and receive direct and concise answers to their questions
* Now Assist for Virtual Agent - Employees can get support through a conversational interface
* Chat Summarization - Allow agents to get up to speed on live chats and quickly address the employee's questions
* Case Summarization - Allow agents to resolve cases faster by displaying generated case summaries
* Resolution Notes Generation - Reduce manual work and let NowLLM help with creating quality resolution notes for a case
* Knowledge Article Generation – Increase self service with Knowledge articles generated by the Now LLM from case content.

Now Assist for HR Benefits:

* Increased self-service and deflection
* Better employee experience
* Increase agent productivity
* Faster time to response
* Improved service quality
* Low Total Cost of Ownership

Getting Started

Now Assist for HR requires an HR Pro Plus or HR Enterprise Plus subscription_._ If you do not already have one of these licenses, please work with your ServiceNow account team.

When you are ready, we recommend starting with these steps:

Demo and Other Helpful Resources